Southwest Airlines
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Nonsense "No Show" policy
I have booked round trip flight from Burbank to Tulsa (on 08/10/2014) and Return on (08/14/2014) Confirmation number: M68QR5. The Burbank to Tulsa ticket was "Wanna Get Away" and Return flight is booked as "Anytime"(Which is a flexible ticket with much higher price). Due to heavy traffic I could not reach up to catch the outbound flight in Burbank and due to which "No Show" appeared on my outbound flight but they cancelled my whole Itinerary and forfeited all the charges So I lost my return ticket as well although I have not travelled yet. Once my ticket has been cancelled I received an email which has link to Southwest "No Show" policy. It states that only "Wanna Get Away" and "DING" type tickets are subjected to "No Show" policy but they forfeited my return ticket as well although its a "Anytime" type ticket. When I called Southwest customer care they say that its their policy to forfeit all the amount on the itinerary although I'm willing to travel on the rest of the flights on the itinerary which does not make any sense.