SoFi is a financial technology company that offers a range of financial services designed to meet the needs of consumers and investors. The company provides personal loans, student loan refinancing, mortgage loans, and investment management services. Additionally, SoFi offers insurance products, including life and auto insurance, through partnerships with various providers. By leveraging technology, SoFi aims to simplify the financial experience for its customers. Targeting a diverse audience, SoFi serves individuals seeking to improve their financial health, whether through debt consolidation, home financing, or investment opportunities. With a focus on transparency and user-friendly solutions, the company caters to millennials and young professionals who are looking for accessible and innovative financial services. By emphasizing digital tools and resources, SoFi seeks to empower its customers to achieve their financial goals.
SoFi receives a mix of feedback from its users, with many praising the ease and speed of the loan application process. Reviewers frequently highlight the quick approval times and favorable loan rates, noting that the experience is often seamless and user-friendly.
Customers appreciate the fast transfer of funds, with several stating that they received their money on the same day as approval. However, there are significant concerns regarding account restrictions and transfer issues, with some users describing their experiences as frustrating and labeling the service as a scam. Complaints about money being held without explanation and difficulties in accessing funds are common. Overall, while many find SoFi's loan process efficient and convenient, the negative experiences related to account management cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.1 | 17 |
| Sep 25 | 3.9 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The process was quick and easy”
“Keep own money for week when u make any transfert by zelle…they levhou wait for 1 week to get ur money… No excus,i m...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: SoFi is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.8).
60 reviews of SoFi. Filter by what matters to you.
Keep own money for week when u make any transfert by zelle…they levhou wait for 1 week to get ur money… No excus,i make a transfert by zelle from another bank to pay my bill in the same day…i’ve still been waitin’ for 1 week never receive the money😡😡 When u call them,they tell u,u suppose to wait…if u got idea to get an account with don’t…they gonna letchou late on ur payment.
Two bad experiences with Sofi over the years. Sofi restricted my transfers to another account and my money disappeared with no explanation a few years ago. Recently, Sofi allowed my account with overdraft protection to be whipped out by a merchant. They had no explanation why and pretended to submit an internal complaint afterwards. I wouldn't recommend Sofi to anyone.
Quick answers to the questions people ask most.
Yes, SoFi is a legitimate company with a substantial number of verified reviews reflecting a mix of customer experiences. Overall, they maintain a solid rating, with many users praising the ease of loan processes.
While some users have raised concerns about their experiences with SoFi, including issues with fund transfers, the majority of verified reviews highlight positive interactions and successful loan acquisitions, indicating that it is generally safe to use.
SoFi provides a range of financial services including personal loans, student loans, mortgage loans, and investment management, catering to various financial needs.
SoFi primarily accepts payments through bank transfers, but specific payment options may vary based on the type of service or loan, so it's advisable to check during the application process.
SoFi offers multiple customer support options including phone support, live chat, and email. Users have reported positive interactions with customer service representatives who are generally knowledgeable and helpful.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Not carrying a stock when you advertise you carry all stocks. Today I searched SKBL and found it was not listed on their website. Then I searched many other stocks platforms and found that everyone else carried SKBL . The stock price at this moment was $1.86 then I contacted customer service and this was a waste of time this was. Basically they told me after wasting 15 to 20 minutes of my time that they don’t have it available. By the time I opened another account SKBL was trading at $2.45. Why do I wish to have my money invested on a platform if it’s going to be a coin flip if they carry the stock. Yes I have made money, but this is from my own personal research. I will never have my money held up by this platform ever again. Don’t let this company hold your money up for a stock that might not be available, when you can go somewhere else that gives you no excuse for not having a stock.
Are you aware that the contact info you have on your flyer 1-844-983-7634 leads to another number who is telling your future clients that that have won a $100 gift card but to do so they have to pay a $4.99 fee with a credit card? And when I told them I needed to speak to someone at SOFI and refused to give them a CC number they hung up!? Are you aware of this? This number was listed as an 'exclusive confirmation number." And yes, I dialed the correct number that is listed.
Horrible customer service. I was promised $300 through Rakuten bonus for setting up direct deposit, deposited within the allotted time, and never got the bonus. Also never received $50 bonus from SoFis end for direct depositing over $1k per paycheck. Got one email response, then never heard back from them again despite sending 3 emails. Stay away, they will not give you money they promise.
They restricted my account on July 31st with $5k they are withholding now for over a month. It has been very harsh not to have access to my funds. I’ve called, sent emails and they refused to tell me what’s happening with the account and to give me my funds.
This was, by far, the worst experience I've had with any financial establishment. After submitting the requested employment details on the third day of the application process, I did not hear back for two weeks and had to call to find out that the information furnished was never recorded by the representative. Please do yourself a favor and avoid this lender.
I have been trying to open a joint account with my husband since March 2025. It’s currently September and yet again there are more issues with sofi being able to close the loop on this issue. I have talked to multiple departments and never ended in a resolution. Honestly it’s just not worth it! I have never had to try so hard to open a checking account. Every other bank I have used, allows a personal and joint account- but not sofi. I started the process to close my accounts and it took over a month to close. From there the customer support team gave me three different answers for why my account wasn’t showing as “closed” and kept giving errors when I followed their instructions to open a joint account. I called one last time to resolve today, after finding out multiple other customer service reps only made the situation worse, I still ended up not being able to open the joint checking account. That was after three hours of being on the phone. The prompts for identity verification don’t work. After waiting 6+ months, I don’t want to wait another 1-2 weeks for tech support to email me back about their software not working. The irony is I confirmed my identity today on the phone with a rep, through a different process and it worked - yet for my account set up following their instructions the application failed and their suggestions made the issue worse. I give up- I am using Capitol one. They have a similar checking and savings rate and way less hassle. I can’t imagine for the people with fraud, or overdraft issues what it must be like. They can’t even set up a simple joint account! What bank have you ever heard of taking 6+ months? Buyer beware. I anticipate their stock pricing dropping based on the current user experience. Sell your shares while you still can! The merger has NOT improved their products or processes.
I'm still floored by how fast I got conned out of $33,000. All kudos,. To Boff en púrls.. that reclaimed et like it was no big deal.
They provide great customer services and if you have issues on investments and withdrawals just contact the telegram on the profile.
Poor customer support ! I don't like writing bad reviews but y'all should rather follow my lead for a smooth amazing experience .
SoFi is a financial technology company that offers a range of financial services designed to meet the needs of consumers and investors. The company provides personal loans, student loan refinancing, mortgage loans, and investment management services. Additionally, SoFi offers insurance products, including life and auto insurance, through partnerships with various providers. By leveraging technology, SoFi aims to simplify the financial experience for its customers. Targeting a diverse audience, SoFi serves individuals seeking to improve their financial health, whether through debt consolidation, home financing, or investment opportunities. With a focus on transparency and user-friendly solutions, the company caters to millennials and young professionals who are looking for accessible and innovative financial services. By emphasizing digital tools and resources, SoFi seeks to empower its customers to achieve their financial goals.
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