SoFi
Read all reviews for SoFi →
Over 6 months to try to open a joint account
I have been trying to open a joint account with my husband since March 2025. It’s currently September and yet again there are more issues with sofi being able to close the loop on this issue. I have talked to multiple departments and never ended in a resolution. Honestly it’s just not worth it! I have never had to try so hard to open a checking account. Every other bank I have used, allows a personal and joint account- but not sofi. I started the process to close my accounts and it took over a month to close. From there the customer support team gave me three different answers for why my account wasn’t showing as “closed” and kept giving errors when I followed their instructions to open a joint account. I called one last time to resolve today, after finding out multiple other customer service reps only made the situation worse, I still ended up not being able to open the joint checking account. That was after three hours of being on the phone. The prompts for identity verification don’t work. After waiting 6+ months, I don’t want to wait another 1-2 weeks for tech support to email me back about their software not working. The irony is I confirmed my identity today on the phone with a rep, through a different process and it worked - yet for my account set up following their instructions the application failed and their suggestions made the issue worse. I give up- I am using Capitol one. They have a similar checking and savings rate and way less hassle. I can’t imagine for the people with fraud, or overdraft issues what it must be like. They can’t even set up a simple joint account! What bank have you ever heard of taking 6+ months? Buyer beware. I anticipate their stock pricing dropping based on the current user experience. Sell your shares while you still can! The merger has NOT improved their products or processes.