Skipton Building Society

My wife who is very disabled phoned into close a maturing 20k fixed 18 month ISA. Agents were not very patient or understanding or helpful. I set up the a/c as my wife cannot use her hands to type. Asked her a question she couldnt answer i tried to help failed her on security. I was given my wifes permission to speak on her behalf . Spoke to Carrie or Karen my wife had passed security got as far as making the maturing isa payment to my wifes bank ac . I was hung up on . Phoned back spoke to another agent would not help Peace was her name. Advised we go to local branch 70mile round trip to Glasgow and show Id Not an option . Spoke to Eric he was Ok Peace she was useless very unhelpful requested call esculation to snr of manager made me wait said no one availiable. Harped on about going to branch explained again not an option. Opened an online a/c as we cant get to a branch. Told a mngr would phone back within 2 days not good enough. Phoned the Glasgow branch mid morning redirected to head office . Spoke to another female agent she hung up on me . Phone straight back spoke to Sam explained everything he apologised but couldnt help. Advised my wife and i await this call back from a manager. I have requested a DSAR data subject access request for all recorded calls for yesterday and today and will be reporting Skipton Building Society to the Ombudsman FSA. You have stressed my self and my wife out . My wife is bedridden and i have recently suffered a major heart attack. We dont need this upset on what should have been a straight forward transaction Yours in total disgust Maura & Gordon Darroch Inverkip Greenock Scotland

Skipton’ customer services online and local branch is always excellent.

I have always had a great service from Skipton and despite a wee wait for someone to be available to chat, I much prefer knowing the wait would result in me chatting with a real person rather than AI which happens in some sites. All my questions were answered and information given in a polite, approachable and professional way .

Martin via the web chat was fabulous. I managed to get 2 queries resolved in a matter of minutes. Thank you

I spoke with a really pleasant, polite and helpful gentleman. He dealt with my query quickly and efficiently.

Help was brilliant for us both. The suggestions made for being able to contact Skipton Building Society were really helpful.

Friendly knowledgeable staff. Remember you from previous visits and acknowledge you. Will give advice and explain various actions. I just value their advice, they are not pushy, genuine people. Excellent products.

Really disappointing experience. I’m in the process of transferring an ISA away from Skipton and needed to update my address. Despite numerous calls and assurances over the phone that the update would be made, Skipton have repeatedly failed to change my address. As a result, I keep receiving letters threatening to cancel my transfer because the addresses don’t match. It’s been frustrating and time-consuming, and I expected much better.

The company we have had a mortgage with them for 5 years. They have been good and everything has been fine would recommend them if looking for mortgage.

great service online answer my questions with ease

I was happy with the customer service I received today. I was able to get help with my enquiry and I was given all the information I needed to make an informed decision about my account.

Chat help from Skipton was very helpful and efficient.

Great help with a problem of money transfer to my account

A real human being on the chat who immediately understood my question and gave me an answer right away. (No dumb AI lurking to ensnare the hapless customer at Skipton BS)

Quick and simple.

They sent us a 'new home' box once we'd moved in, it was the nicest and most unexpected touch! Writing this review while eating my chocolate truffles from the box! - Thanks Skipton

Easy to use very helpful

Chat line understood at once what my problem was with logging in to mobile app. transferring Isa etc. Were able to explain how to successfully correct problems. Nationwide however misunderstood, provided incorrect ungrammatical responses , generally irritating and ultimately ate up my time

great from start to finish buying our new home - icing on the cake our welcome box - amazing

Efficient and assistant answered all my queries