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HomeSkipton Building Society Reviews

Skipton Building Society

4.216666666666667 out of 5 stars
4.216666666666667 out of 5 stars
4.2
|Great|60 reviews

TrustScore

4.2
4.216666666666667 out of 5 stars
Great
5 out of 5 stars
46
4 out of 5 stars
2
3 out of 5 stars
1
2 out of 5 stars
1
1 out of 5 stars
10
60 reviews in total

Featured Reviews

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POPULAR
Ian Smith
Ian Smith
5 out of 5 stars
5/5

Very efficient using the internet chat…

Very efficient using the internet chat option. Luckily I'm that age that I can and therefore the service suited me fine....Read more

🔥 High engagement
POPULAR
Customer
Customer
5 out of 5 stars
5/5

Very prompt and helpful

Very prompt and helpful

🔥 High engagement
POPULAR
Linda Warkup
Linda Warkup
5 out of 5 stars
5/5

Skipton building society web chat.

Skipton building society web chat. Spoke to Adam very nice and helpful sorted everything I asked about.

🔥 High engagement
POPULAR
Helen
Helen
4 out of 5 stars
4/5

Quick response on the chat service

Quick response on the chat service

🔥 High engagement

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ANDREJ
ANDREJ
1 reviews
4 months ago
5 out of 5 stars

Skipton building society.

I had very good experience with the company. The team is working hard to get you the best possible deal they have for you. Great communication, fast response and unexpected welcome package after sealing the deal. Love it! Highly recommend!

Helpful?
Mrs Macintyre
Mrs Macintyre
1 reviews
4 months ago
1 out of 5 stars

Can't follow their own procedures!

Applied for ISA as new customer. Had to send certified copies for proof of ID. Sent them along with Skipton's own form printed out. The Skipton online ID form states a Local Government Officer is one of their approved certifiers. I got a local government officer from the local council (committee team manager) to sign, date and confirm the job they had. But Skipton sent email to say it would not approve this. They even sent the form and copies back so there is proof I correctly sent info. If they can't even follow their own procedures and policies then I won't be investing my money with them

Helpful?
Stephen Morton
Stephen Morton
1 reviews
4 months ago
5 out of 5 stars

Prompt and efficient service.

Prompt and efficient service. Very friendly and helpful chat responder.

Helpful?
Danny Seldon
Danny Seldon
1 reviews
4 months ago
5 out of 5 stars

One of the best companies I have EVER dealt with

One of the best companies I have EVER dealt with in terms of customer care! An unusually fantastic, personal and empathetic approach to their customers!!! I would wholeheartedly recommend to anybody looking for a decent and honest mortgage company !!! The advisor I spoke to (Chloe) was brilliant

Helpful?
Peebles Luke
Peebles Luke
1 reviews
4 months ago
1 out of 5 stars

Skipton are abysmal to deal with

Skipton are abysmal to deal with. No effort to complete tasks, different information given to me every phone call and goal posts continually moved further and further away. Really frustrating and poor service given, wasted so much time on phone calls to have to give the same information 10+ handlers. Calls dropped numerous times after me waiting on hold for half an hour. Really disappointed after being a customer here for 3 years since being a first time buyer.

Helpful?
Glenn
Glenn
1 reviews
4 months ago
5 out of 5 stars

Reviewing may saving

Have not problems manageing my accounts on line and always get a rapid respone to any chat I instigate.

Helpful?
Nafiseh Pirhassanlo
Nafiseh Pirhassanlo
1 reviews
4 months ago
5 out of 5 stars

Skipton mortgages

Everything went smoothly no issues with getting a mortgage….most high street banks were picky and causing a lot of issues with getting a mortgage but Skipton accepted us with close to no changes to our request. High recommend going with Skipton, specially for mortgages. They are very flexible, for example, allowing more than 2 people on mortgage.

Helpful?

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john worthington
john worthington
1 reviews
4 months ago
1 out of 5 stars

Totally useless wanted to put money in…

Totally useless wanted to put money in a bond was told they couldn't do it that day despite there being 3 staff 2 just sitting doing nothing and no further customers in the shop after 2 left with the one who was serving.Walkef out and got a better deal go somewhere else.Staff are totally useless.

Helpful?
Charlotte
Charlotte
1 reviews
4 months ago
5 out of 5 stars

Fabulous!

Fabulous, applied for a track record mortgage and got approved within a month. Everyone I spoke to was extremely helpful and friendly and took the time to explain things that I didn’t understand as a first time buyer.

Helpful?
Rhubard
Rhubard
1 reviews
4 months ago
1 out of 5 stars

Royal Mail left new home box in a black…

Royal Mail left new home box in a black recycling box, no calling card, 30c heatwave! Nice one!

Helpful?
Jess White
Jess White
1 reviews
4 months ago
5 out of 5 stars

We recently purchased our first home…

We recently purchased our first home and chose Skipton as our mortgage provider. We have been blown away by the customer service and how smooth the whole process is. The new home box we received was so very thoughtful and a great touch!

Helpful?
Steve H
Steve H
1 reviews
4 months ago
2 out of 5 stars

Not as good as they used to be

Issues with transferring in an ISA account from another provider. Funds are shown as ‘Pending’, Skipton confirm they have the funds but cannot deposit them. They blame the original investing Company and the investing Company blame the Skipton. The process commenced 17th June and still no joy. The advice I received from 1 advisor was different today, therefore have lost my confidence in the Skipton. I admit they are friendly and personable but don’t seem to know what they are doing. Sorry Skipton, but you are no where as good as you used to be.

Helpful?
Trevor
Trevor
1 reviews
4 months ago
5 out of 5 stars

Patient and very helpful advice

Patient and very helpful advice, solved two problems.

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

Refreshingly good customer service

An extremely quick response to my online enquiry, which was answered by a real person and not a robot. My query was dealt with promptly and politely and resolved very quickly taking the stress out of dealing with online banking.

Helpful?
Ryan Whelpdale
Ryan Whelpdale
1 reviews
4 months ago
5 out of 5 stars

good service

good service

Helpful?
PETER VERRALL
PETER VERRALL
1 reviews
4 months ago
5 out of 5 stars

best there is

Skipton B.S. is the best building society I have used in all my 70 years of saving. They are always helpful even to a miserable old boy like me!!

Helpful?
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Review summary

Reviewers consistently report positive experiences with Skipton Building Society. Customers often highlight skipton, chat, helpful, service. A minority mention drawbacks around skipton, call, building, building society. Overall sentiment is strongly positive with an average rating of 4.2 stars across 60 reviews.

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