I ordered a replacement battery pack…
I ordered a replacement battery pack for my Powercap dust and face protector. Sitebox were the cheapest for an authentic replacement. My order was dealt with quickly and delivery was quick. Very good.
4.7
Excellent
1,000 reviews
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Review summary
Sitebox Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
All good as usual from this company
All good as usual from this company
Excellent
Excellent. Fitted, up and running in 20 minutes.
Easy to order
Easy to order, good price, and next day delivery
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.sitebox.ltd.uk
All reviews
1,000 total • Write a review
Showing 621 - 630 of 996 reviews
DB
Speedy delivery
Item delivered efficiently and on time
Date of experience: June 28, 2024
PW
Product as described
Product as described, delivered in good condition with all components intact. Easy to assemble. Good purchase.
Date of experience: June 26, 2024
MH
Avoid Avoid Avoid!!
Item took full business week to arrive (no option for next day delivery which is crazy in this era). When arrived, came as completely wrong size (2XL instead of S). Notified customer services immediately, yet 2 weeks later I'm still waiting for a replacement. Customer services keep moving the estimated delivery date back when I contact them. Also, somebody has to be in the house so courier can collect wrongly delivered parcel. Was offered no option to drop at a parcel shop, or Saturday collection. Since this is a workwear item, surely it is inevitable customers are not home during normal work hours. How much longer will I have to wait - who knows?!?!
Date of experience: June 26, 2024
JG
AVOID - AVOID - AVOID
I don't normally write negative reviews, however, my experience with this organisation is the worst I have ever experienced. Recently purchased a new product which was defective straight out of the box. Sitebox were happy to take my money but did nothing to resolve the problem and I was told in their final email that they could do nothing further. Out of pure frustration I had the new unit repaired at my own expense. Avoid, you don't need the hassle or added expense. Reply to Sitebox: Totally disingenuous reply from Sitebox. My home address in Ireland is clearly stated on the Sitebox invoice. Sitebox delivered the item to a courrier in England to be sent on to me in Ireland. I had no contact with the item until it was delivered to me at my home in Ireland. DPD, DHL and many more logistic companies operate in Ireland and the UK. Sitebox should not have sold the item to me if they had no intention of honouring the warranty. No offer to refund the cost of repairing a new product never used.
Date of experience: June 26, 2024
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