SRC Rent Car is a car rental service operating primarily in Sicily, Italy. The company offers a diverse fleet of vehicles for rent, catering to both tourists and locals seeking convenient transportation options. Customers can choose from a variety of car types, including compact cars, sedans, and larger vehicles, to suit their travel needs. The platform, accessible through www.sicilyrentcar.it, allows users to easily book vehicles online, providing a seamless rental experience. SRC Rent Car aims to serve a broad clientele, including families, business travelers, and vacationers looking to explore the scenic landscapes of Sicily. With a focus on customer satisfaction, the company strives to offer reliable service and competitive pricing in the car rental market.
SRC Rent Car receives mixed reviews, reflecting both positive and negative experiences from customers. Many reviewers appreciate the quality of the vehicles and the helpfulness of the staff, particularly highlighting efficient service at locations like Trapani and Catania airports.
However, a significant number of complaints focus on issues such as receiving damaged or older cars, unexpected charges, and poor customer service. Customers express frustration over high insurance fees and alleged scams related to damage claims. Additionally, some report difficulties in communication with the company, particularly when trying to resolve issues. Overall, while there are positive experiences, the negative feedback regarding vehicle condition and customer service raises concerns. The sentiment leans towards caution when considering SRC Rent Car.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 137 | 100% | +1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.4 | 5 |
| Sep 24 | 2.5 | 12 |
| Oct 24 | 3.4 | 5 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 2.1 | 7 |
| Feb 25 | 1.0 | 5 |
| Mar 25 | 2.0 | 8 |
| Apr 25 | 1.0 | 5 |
| May 25 | 3.0 | 4 |
| Jun 25 | 2.7 | 6 |
| Jul 25 | 1.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 137 most recent reviews.
“J'ai fait appel SRC pour récupérer notre véhicule de service en panne a plus de deux heures de distance”
“Rented a T-Roc from SRC, hoping to get a more premium vehicle”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 50 out of 100 | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | −26% | 137 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.3 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 998 |
Bottom line: SRC Rent Car is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.9).
137 reviews of SRC Rent Car. Filter by what matters to you.
Eravamo in difficoltà per noleggio auto con altra compagnia ma Giorgia e Nicola sono stati gentilissimi e hanno risolto sia il problema auto che il problema pernottamento ad un prezzo economico grazie ancora Consigliato Stefano
Abbiamo noleggiato un Van all’aeroporto di Palermo. Ragazzi veramente cortesi, competenti e gentili. Disbrigo delle pratiche veloci. Complimenti allo staff
Ottima esperienza 11/8-14/8/23 all'aeroporto Falcone e Borsellino: ci hanno risolto il problema creato da altra agenzia che, avendo lasciato il PIN della carta di credito non ha voluto accettare il bancomat. Veloce e professionale il check in e ancor più la riconsegna. Gentili e professionali le due ragazze Vanessa e Federica, che ringraziamo per la loro attenzione.
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Polarized pattern: few middle ratings. 53% of recent reviews are 4–5★ and 46% are 1–2★.
Everything was just flawless. The car, the service, the price, the customer support, the whole experience. Thanks for that! You were a big part of our holiday being great.
Both the collection of the car in Palermo (very correct and friendly man) and the delivery of the vehicle at the airport (also a very friendly lady there) went smoothly. The car was fairly new and clean. On my next visit to Sicily, I have no hesitation in working with this rental company again.
Oggi abbiamo noleggiato l'auto, Francesco top nello spiegare in modo esaustivo. Consiglio!
Nel mese di maggio trovandomi a Catania e avendo bisogno di un'auto per una settimana, mi sono rivolto alla SRC rent car. Ho trovato il personale molto premuroso e gentile con un servizio veramente perfetto. Carlo Dott. Mazzoleni
Car was excellent and in very clean condition. My experience at the checkout desk was friendly and professional. Return was easy. Price was terrific! Only difficulty is in walking to the offices, which are over a not very nice walkway from the terminal.
Sicily in the middle of spring, is there any destination more enchanting? For their service and support I recommend this car rental company, impressed as I am by their helpfulness. Maria-Rita, you are one of a kind! Traveling through Europe by train sometimes appeares a logistical nightmare. Therefore we arrived two days later than planned. At SRC Milazzo Porto we were received with courtesy and kindness and our stress and frustration melted like snow in the Sicilian sun. On their own initiative our reservation had already been reduced from 8 to 7 days so we needn't pay more than reasonable. After returning the car with substantial damage underneath - getting stuck in a ditch on a countryside road and getting pulled out by a friendly peasant was quite the experience - their support remained unwavering. Within two weeks of returning home all was arranged and our Creditcard deposit was refunded as we were charged only a minor fee of Euro 79,51 in agreement with the rental contract. The staff is sufficiently fluent in English and French, which makes it easy to communicate and settle things by phone and via e-mail. - Surely, we'll be back one shiny day. A heartfelt 'thank you' to all of you...!
Dal check-in fino alla consegna, servizio eccellente e professionale! Nicola e Vanessa, giovani competenti, veloci e cortesi per qualsiasi richiesta. Particolarmente soddisfatti per tutto il servizio del noleggio, con estrema competenza e cortesia! Veramente rara la chiamata di cortesia prima dell'arrivo per la consegna! Molto molto consigliato per le vostre vacanze in Sicilia!
Buongiorno per lavoro mi sono recata in aeroporto a punta raisi Palermo e con la Gentilezza e professionalità di Federica ho noleggiato l’auto per la mia trasferta di lavoro.. consigliatissimo!
Un servizio che ha iniziato con un sorriso con il Signore Russo, dopo un grande stress delle concorrenza di Sicily by car. Lui ci ha aiutato tanto fino all ritorno della macchina. Grande servizio e oltre di lui, sono persone bravissimi. Ci vediamo a la prossima.
Personale preparato, cordiale e attento alle esigenze dei clienti.
Ho noleggiato una macchina a Milazzo. Sono stata accolta dal personale molto gentile e competente. Grazie per la vostra gentilezza
Personale estremamente qualificato, prezzi ottimi e carta di credito non necessaria. Tutto perfetto grazie a loro.
Sono rimasto molto contento. Ho noleggiato per 15 giorni e tutto è filato liscio come l'olio. Tutti i ragazzi/e sono stati tutti impeccabili; ovvero Giuseppe, Cristian, Sergio, Ciccio, Martina, Damiana, Roberta, Davide e Riccardo al quadrato sia all'uscita che al rientro. Se avrò ancora bisogno mi rivolgerò a loro con piacere!
Abbiamo prenotato a Palermo Aeroporto e ci siamo trovati bene per l'accoglienza e l'efficienza dello staff, auto in ottime condizioni. Consigliato
SRC Rent Car is a car rental service operating primarily in Sicily, Italy. The company offers a diverse fleet of vehicles for rent, catering to both tourists and locals seeking convenient transportation options. Customers can choose from a variety of car types, including compact cars, sedans, and larger vehicles, to suit their travel needs. The platform, accessible through www.sicilyrentcar.it, allows users to easily book vehicles online, providing a seamless rental experience. SRC Rent Car aims to serve a broad clientele, including families, business travelers, and vacationers looking to explore the scenic landscapes of Sicily. With a focus on customer satisfaction, the company strives to offer reliable service and competitive pricing in the car rental market.
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