Review summary

Safe Hands Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

Based on reviews, created with AI

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Great alarm system

Air Shield Alarm. The guys installed this last week and the installation was easy, as agreed and very clean. The alarm system is fantastic. The phone app is so easy yet has total control of all devices. There are no holes, no wires and all devices are discrete. The battery life is reportedly up to 4 years and you can change them yourself as you can buy them in shops. The hub is Ethernet and WiFi so you should have a Ethernet port free on you router / an access point to get best service. The hub / main box is a slick white gloss unit and may be visible in your main room. The functionality is great, you can home arm or away arm selecting what sensors are on, you can set times and you have 2 key fobs with buttons ( ideal to give to younger people or family members) you can set some sensors to beep like a door bell on opening ideal for doors, although it dose sound a bit like an off licence door! The Dahua system is one of the most secure wireless systems available using frequency hopping and anti jamming technology. The brand remains on the USA / UK government black list as they site that the Chinese may be able to access. After having this on my network for 10 days I can confirm after using Wireshark software it is not giving out any info , in fact the only device that do and defo share your private info against your will are USA based one is a smart speaker starting with A and ending with a and the other is a car charger starting with T and ending with a so unless you link your alarm to Jeff’s smart speaker , ( not recommended anyway ) or Elon’s car you are safe ! On price you can buy this system as fitted at £595 your self for around £450. The professional installation and the 2 year warranty is well worth the money! If you need a good new / replacement alarm system in Scotland call them

Absolutely 1st class job

Absolutely 1st class job , very professional and I would definitely recommend this company . Brilliant job 👏

A big thanks to the SafeHands team🙌

A big thanks to the SafeHands team🙌 I contacted yesterday for a quote, received a call back within the hour and appointment made to have heat detector and smoke alarms fitted at lunch time today. Engineer turned up bang on time, very polite and worked quickly. Explained everything about the detectors, guarantee etc….and not a crumb of mess left when job completed👍 I will defo recommend you guys to other people needing work done.

So so easy

So so easy, Nikolas was all done in less than half an hour, very chatty, very informative, and a great price, would highly recommend

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All reviews

194 total • Write a review

Showing 51 - 60 of 190 reviews
LP
5 out of 5 stars

Very professionally company

The electrician arrived on time. He checked where the ceilings were first to check where the fire/heat alarms should be placed. He worked quickly, professionally and was very pleasant. He cleared up and took excess boxes and the old fire alarms with him. I would definitely use this company again they were very professionally. Thank you so much

Date of experience: January 7, 2024

MA
5 out of 5 stars

Great service From start to finish…

Great service From start to finish very quick and very efficient great price and clean job would highly recommend 👍 👏

Date of experience: January 4, 2024

cm
5 out of 5 stars

Fantastic company

I filled the online form in asking if they could fit smoke alarms in our house on.26thDecember. The following night I had a phone call.from Conar to say they could do that no problem. He booked us in for the following.night at 6pm. Jordan turned up that night and fitted 3 smoke alarms and 1 heat alarms.He was very polite and friendly and did the job in.no time. He then explained how everything worked and made sure we were happy with everything before he left. Really impressed with the efficiency of this company and would not hesitate to recommend them.to anyone. Well done guys.

Date of experience: December 29, 2023

AS
5 out of 5 stars

Very Efficient Service

Jordan arrived on time, he was very mannerly and carried out a 1st class job disconnecting old mains detectors and fitting 4 new detectors explaining the working process and the guarantee. Took all of 40 minutes. Very happy!!

Date of experience: December 29, 2023

MR
5 out of 5 stars

Smoke Alarms

Spoke to Conner after seing the ad on Facebook, called on Wednesday and Alarms were fitted by Thursday. Great Service, Jordon who fitted the Alarms was very informative helpful and friendly would have no hesitation in recommending this Company hence the five star review.

Date of experience: December 28, 2023

sw
5 out of 5 stars

Booked a fitting through Conar after…

Booked a fitting through Conar after seeing their company Ad on Instagram. Service was A1. Mark arrived at arranged appointment time was pleasant and informative regarding alarms. Nothing negative to say about this company .. well deserving of a 5* review.

Date of experience: December 21, 2023

ML
5 out of 5 stars

EXCELLENT CUSTOMER SERVICE

EXCELLENT CUSTOMER SERVICE I got a phone call yesterday 17/12/23 from Mark from Safehands Installations Ltd. He arranged a call out for the next day to install 3 smoke alarms & 1 heat alarm at my mums house. He arrived on time and explained to my mum & myself where he would be installing the alarms.Once fitted he showed us how to work them and what to do if the go off.Excellent customer service. Mark was very professional and friendly and chatty young man and he was very respectful . He went above and beyond and the alarms were installed in 20 mins. Would totally recommend this company. Very competitive price 5 stars all the way. Thank you very much for an excellent job Mark.

Date of experience: December 18, 2023

GH
3 out of 5 stars

Excellent call yesterday but no show…

Excellent call yesterday when it was arranged for a visit today at 4pm. We got home from the airport in plenty time but nobody showed up. No contact, nothing. Bit of a shame given all the great feedback. Hope all is OK with the guys and another appointment can be made.

Date of experience: December 15, 2023

EW
5 out of 5 stars

Look no further

I saw Safe Hands pop up on instagram at a time when I needed my smoke alarms updated. I clicked a link and Conar got back to me that day, arranging for one of his engineers to call round next morning. Conar was polite, friendly and informative. Mark turned up on time next day, he was friendly, charming, funny and done an excellent job in a short time. Excellent price, communication and amazing service from lovely people, very unusual to get the whole package in one company these days, very highly recommended- I’d give them 6 stars if I could 😁

Date of experience: December 14, 2023

TL
5 out of 5 stars

Jordan from Safehands came to fit my…

Jordan from Safehands came to fit my smoke alarms today, and I have no complaints. Jordan was a lovely, cheery guy. Very polite, chatty and respectful. He gets extra points for being so cute with one of my cats, who usually won’t approach anyone. You know what to they say about animals. They can tell if you’re good people or not. I thoroughly recommend safe hands and would use them again if there’s ever through in Edinburgh again. Thanks guys.

Date of experience: December 12, 2023

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