Review summary

Safe Hands Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

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Great alarm system

Air Shield Alarm. The guys installed this last week and the installation was easy, as agreed and very clean. The alarm system is fantastic. The phone app is so easy yet has total control of all devices. There are no holes, no wires and all devices are discrete. The battery life is reportedly up to 4 years and you can change them yourself as you can buy them in shops. The hub is Ethernet and WiFi so you should have a Ethernet port free on you router / an access point to get best service. The hub / main box is a slick white gloss unit and may be visible in your main room. The functionality is great, you can home arm or away arm selecting what sensors are on, you can set times and you have 2 key fobs with buttons ( ideal to give to younger people or family members) you can set some sensors to beep like a door bell on opening ideal for doors, although it dose sound a bit like an off licence door! The Dahua system is one of the most secure wireless systems available using frequency hopping and anti jamming technology. The brand remains on the USA / UK government black list as they site that the Chinese may be able to access. After having this on my network for 10 days I can confirm after using Wireshark software it is not giving out any info , in fact the only device that do and defo share your private info against your will are USA based one is a smart speaker starting with A and ending with a and the other is a car charger starting with T and ending with a so unless you link your alarm to Jeff’s smart speaker , ( not recommended anyway ) or Elon’s car you are safe ! On price you can buy this system as fitted at Β£595 your self for around Β£450. The professional installation and the 2 year warranty is well worth the money! If you need a good new / replacement alarm system in Scotland call them

Absolutely 1st class job

Absolutely 1st class job , very professional and I would definitely recommend this company . Brilliant job πŸ‘

A big thanks to the SafeHands teamπŸ™Œ

A big thanks to the SafeHands teamπŸ™Œ I contacted yesterday for a quote, received a call back within the hour and appointment made to have heat detector and smoke alarms fitted at lunch time today. Engineer turned up bang on time, very polite and worked quickly. Explained everything about the detectors, guarantee etc….and not a crumb of mess left when job completedπŸ‘ I will defo recommend you guys to other people needing work done.

So so easy

So so easy, Nikolas was all done in less than half an hour, very chatty, very informative, and a great price, would highly recommend

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Showing 21 - 30 of 190 reviews
GC
5 out of 5 stars

Exceptional and Professional Service

From beginning to end I was thoroughly impressed by Conar and the team. I was looking to update my home burglar alarm and I’m so glad I did. After some research I was extremely happy with what Conar suggested. I have a much better alarm and one that rivals many of the big names! Conar was extremely professional and easy to get on with so I felt totally valued as a customer. He arrived at the stated time, was courteous and cleared up everything after taking the time to explain how my new alarm worked. Not only did he do an amazing job with my burglar alarm he also fitted my interlinked smoke alarms! Would 100% recommend Conar and the team to anyone thinking of upgrading both smoke alarms and home security systems! Truly, an exceptional and professional service! Wish you and your team continued success. Many thanks.

Date of experience: September 19, 2024

IW
5 out of 5 stars

Terrible Customer but GREAT COMPANY!

I forgot my appointment with Nikolas. Completely my fault - I was embarrassed. Got a call whilst at work 40 mins away to say they are at my door. My heart sank. Not my style at all. Couldn't believe how understanding he was when I said I'm at work and have completely mucked up. We rearranged and a couple of days later (yesterday) Nikolas arrived spot on time as promised. I immediately apologised and was met with a friendly smile saying 'these things happen'. He fitted all the detectors and provided me with an Installation Certificate explaining its fully compliant with The Scottish Housing Act and there was a 5 year Guarantee. Nikolas is very personable. Left zero mess and explained the testing process etc for the alarms. If I could give 6 stars I would. Well done. Great company! Very impressed from start to finish! PS - and Yes I gave him a tip as an apology.

Date of experience: August 26, 2024

J
5 out of 5 stars

Great experience

Had the guy out today to fit my interlinked smoke alarms , and was very impressed, fitted them in no time and explained everything, very respectful and pleasant, would 100% recommend this company , great to deal with and kept up to date with everything

Date of experience: August 24, 2024

RB
5 out of 5 stars

Very happy customer.

Just had Declan out to fit smoke and heat detectors. Turned up on time - very nice guy. whole process took 30 mins and he demonstrated the alarms and answered all questions. So glad I asked them to come out. Very happy. I will be recommending them.

Date of experience: August 23, 2024

S
5 out of 5 stars

Outstanding company

This is a clear example of how a business should be run. Very professional throughout with outstanding customer service. Had dealings with both Conar and Jordan. Jordan was very friendly. Really pleased how professional he was throughout. Called me prior to arrival and no issues with installation explaining all of the next steps. Highly recommend this company. Excellent price too.

Date of experience: June 25, 2024

MM
5 out of 5 stars

Great service and put my mums nerves at…

Great service and put my mums nerves at ease thank you

Date of experience: June 21, 2024

TB
5 out of 5 stars

Had Jordan fit my smoke alarms what a…

Had Jordan fit my smoke alarms what a professional job,completed in 20 minutes no mess fantastic job

Date of experience: June 14, 2024

EM
5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, the job was arranged and completed in a few days. Declan contacted me to arrange and confirm a suitable date and time, arrived promptly and had the job done in 20 mins. Highly recommended!

Date of experience: June 5, 2024

BA
5 out of 5 stars

Had him fit smoke alarms to my house…

Had him fit smoke alarms to my house girl fitting them was so helpful and did the job fast but took time to double check everything was working fine

Date of experience: June 2, 2024

JI
5 out of 5 stars

First rate company

First rate company Professional and reliable. All arranged and completed in super quick time too. Friendly staff and efficient too, removed my old alarms and tidied up after too, not that there was a lot to clear! Thanks guys for being understanding and human first instead of just business focused. I have no problem recommending these guys to anyone - you will not be disappointed

Date of experience: May 28, 2024

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