Safe Hands Home Improvements
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Terrible Customer but GREAT COMPANY!
I forgot my appointment with Nikolas. Completely my fault - I was embarrassed. Got a call whilst at work 40 mins away to say they are at my door. My heart sank. Not my style at all. Couldn't believe how understanding he was when I said I'm at work and have completely mucked up. We rearranged and a couple of days later (yesterday) Nikolas arrived spot on time as promised. I immediately apologised and was met with a friendly smile saying 'these things happen'. He fitted all the detectors and provided me with an Installation Certificate explaining its fully compliant with The Scottish Housing Act and there was a 5 year Guarantee. Nikolas is very personable. Left zero mess and explained the testing process etc for the alarms. If I could give 6 stars I would. Well done. Great company! Very impressed from start to finish! PS - and Yes I gave him a tip as an apology.