RoadRunner Auto Transport

4.793 out of 5 stars
4.8
Excellent1,000 reviews

TrustScore

4.8
4.793 out of 5 stars
Excellent
5 out of 5 stars
928
4 out of 5 stars
23
3 out of 5 stars
4
2 out of 5 stars
4
1 out of 5 stars
41
1,000 reviews in total

Review summary

RoadRunner Auto Transport is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Andy was the best

Andy was the best, he gave me accurate instruction of where to meet at pick up and delivery. They were both close to wh...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I am so happy with every stage of the…

I am so happy with every stage of the process. We had consistent updates and all our question were answered promptly. ...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Dependable

Dependable, quick delivery.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Everything went as planned but it was…

Everything went as planned but it was hard communicating with the driver. Had to have his son interpret over a phone t...Read more

0
0
🔥 High engagement

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TANWIR
TANWIR
1 reviews
5 months ago
5 out of 5 stars

Car delivered safely

Car delivered safely

Helpful?
Brett
Brett
1 reviews
5 months ago
5 out of 5 stars

Edgar has incredible dedication!

Edgar has incredible dedication!

Helpful?
Caroline
Caroline
1 reviews
5 months ago
5 out of 5 stars

Very reliable!

This is my 2nd time getting their service to transport my car. They are serious about their business. They are very reliable and on time when they deliver your car. Good job!

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Jeffrey Dodds
Jeffrey Dodds
1 reviews
5 months ago
5 out of 5 stars

Unbelievable Service and Delivery

I went with RoadRunner because their sales guy worked hard to stay in touch, the price was competitive - a bit higher than a couple, but amazing service was a differentiator. Communication and commitments met or exceeded throughout! With scrutiny, I have to say “perfect” execution. Thanks, RoadRunner!

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Peter
Peter
1 reviews
6 months ago
5 out of 5 stars

Helpful Service

Good upfront information and how the service works. Helpful guidance on timing. Pricing was consistent/better than others that I explored. Carrier that did the job was solid.

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Patrick
Patrick
1 reviews
6 months ago
5 out of 5 stars

The delivery of my dodge charger was…

The delivery of my dodge charger was prompt and communication was clear.

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Gary Jennings
Gary Jennings
1 reviews
6 months ago
5 out of 5 stars

The entire process was smoothly and…

The entire process was smoothly and professionally conducted by Roadrunner. The representative provided details regarding the process that enables me to have an estimated time of arrival for my planning purposes. I would highly recommend Roadrunner for vehicle transport needs.

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Brittany D.
Brittany D.
1 reviews
6 months ago
1 out of 5 stars

Lack of Communication

It’s a no for me. On June 6th, I scheduled a pickup for June 15th. On June 13th, my carrier was assigned - Solo Liner LLC. Road Runner’s emails stated that my pickup date was confirmed and that I would hear from them 2-3 hours before pickup on the scheduled day. June 15th came and left…I never heard from the third party. I called Road Runner and left messages, hoping to speak with the someone to no avail. I called all day Sunday and Monday…nothing from either party. I flew out on 6/16 which is why I scheduled it for 6/15 because that’s the day I was going to be there for pickup. On 6/16, I get a phone call from another third party (not the one mentioned above) stating that they are outside to pickup my vehicle. There was no heads up, no notice and Road Runner never emailed me to let me know that there would be a different third party picking up my vehicle. He was rude. I didn’t trust it and I was no longer available to hand my car over. Needless to say, I’ll never use them again and I would caution anyone considering. Communication is non-existent and I wouldn’t trust them with my floor mat much less my car. Stay away.

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Michelle
Michelle
1 reviews
6 months ago
5 out of 5 stars

Our cat went out very last minute last…

Our cat went out very last minute last Saturday and we were in a bind to get it back to Colorado from Kansas. Came across this company and had really great communication and was able to have the pickup at a certain time which helped tremendously. Highly recommend!

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Ra
Ra
1 reviews
6 months ago
1 out of 5 stars

god awful everything negative you read…

god awful everything negative you read online about their service is entirely true

Helpful?
Jeff
Jeff
1 reviews
6 months ago
5 out of 5 stars

Pick up driver was careful to review…Took numerous pictures!

Pick up driver was careful to review car before taking off. Friendly and polite! Provided a 24 hour advance call before arriving at desigition.

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Raul
Raul
1 reviews
6 months ago
5 out of 5 stars

Excellent service door to door

Excellent service door to door

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Robert
Robert
1 reviews
6 months ago
5 out of 5 stars

Our driver was great

Our driver was great. Right on time!

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Tom Bryant :
Tom Bryant :
1 reviews
6 months ago
5 out of 5 stars

Great job

Great job. And car was delivered a day early. Highly recommended

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customer
customer
1 reviews
6 months ago
5 out of 5 stars

Company did what they said at a…

Company did what they said at a reasonable price

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Janice
Janice
1 reviews
6 months ago
5 out of 5 stars

The ease of booking

The ease of booking, the quick response and timely delivery.

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6 months ago
5 out of 5 stars

Excellent service on time pickup and…

Excellent service on time pickup and delivery. No hidden charges, honest

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Mark
Mark
1 reviews
6 months ago
5 out of 5 stars

We’re kept informed of pickup time

We’re kept informed of pickup time, efficient

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Jordan
Jordan
1 reviews
6 months ago
5 out of 5 stars

Great with communication skills and on…

Great with communication skills and on time.

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Brian
Brian
1 reviews
6 months ago
5 out of 5 stars

Great experience

After reading a lot of negative reviews of auto transport companies, I had some concerns about this process. I'm happy to say that RoadRunner made this a smooth and easy experience. Everyone I spoke to was helpful and the automated progress updates via text and email were fantastic. Shipping was also surprisingly fast. I'd recommend RoadRunner to anyone who needs to ship vehicle.

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