RoadRunner Auto Transport
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Lack of Communication
It’s a no for me. On June 6th, I scheduled a pickup for June 15th. On June 13th, my carrier was assigned - Solo Liner LLC. Road Runner’s emails stated that my pickup date was confirmed and that I would hear from them 2-3 hours before pickup on the scheduled day. June 15th came and left…I never heard from the third party. I called Road Runner and left messages, hoping to speak with the someone to no avail. I called all day Sunday and Monday…nothing from either party. I flew out on 6/16 which is why I scheduled it for 6/15 because that’s the day I was going to be there for pickup. On 6/16, I get a phone call from another third party (not the one mentioned above) stating that they are outside to pickup my vehicle. There was no heads up, no notice and Road Runner never emailed me to let me know that there would be a different third party picking up my vehicle. He was rude. I didn’t trust it and I was no longer available to hand my car over. Needless to say, I’ll never use them again and I would caution anyone considering. Communication is non-existent and I wouldn’t trust them with my floor mat much less my car. Stay away.