Review summary

Riviera Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

DG

Daphne Griffith

4 out of 5 stars
The booking process was pretty straightforward

The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name - I don’t have one - and then didn’t enter my surname so I finished up having to ring and speak to an agent - who sorted things quickly. I opened an online account so I can fill all the necessary information - passport details etc. However, although I had had my confirmation email, this hadn’t registered. I contacted the online assistant and everything was sorted quickly. So, four stars as everything was booked - but not five as I had to contact Riviera twice - which was quick and easy.

SW

Sue W

5 out of 5 stars
Simple, informative booking process by phone.

Ben made the booking experience really simple. He was very informative & answered all my questions e.g about the included optional excursions & I was relieved that not all involved a lot of walking but utilised land trains or coach tours with adequate time to explore independently. I can make periodic payments before the final payment is due. I can contact Ben if I have any further queries but Riviera Travel Q&As pages are very informative. Confirmation of booking was emailed promptly.

C

CeliaD

5 out of 5 stars
Personal contact

The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week

LC

Leigh Cook

5 out of 5 stars
Completed the booking

Completed the booking without any problems The advisor understood what we required and all was completed in quick time

Company details

Information provided by various external sources

No description available yet.

Contact info

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All reviews

1,000 total • Write a review

Showing 971 - 980 of 996 reviews
NS
5 out of 5 stars

Friendly and efficient booking procedure

Friendly and efficient booking procedure

Date of experience: January 15, 2025

D
5 out of 5 stars

Very helpful customer service

Very helpful customer service from Sharon in choosing and booking my next holiday with Riviera. Have used them before and have always been very happy with them.

Date of experience: January 15, 2025

H
5 out of 5 stars

The people I spoke to were extremely…

The people I spoke to were extremely helpful and knowledgeable about the specific cruise. The whole process was very easy to,use and understand

Date of experience: January 15, 2025

VG
5 out of 5 stars

Representative very helpful and willing…

Representative very helpful and willing to answer any questions.

Date of experience: January 15, 2025

V
5 out of 5 stars

Mark Stuart the Riviera representative…

Mark Stuart the Riviera representative who processed my booking was friendly, efficient and answered any questions about the holiday

Date of experience: January 15, 2025

RO
5 out of 5 stars

Friendly and helpful staff

The staff were very friendly and helpful. Everything was explained well and contact details were given in case I had any later queries.

Date of experience: January 15, 2025

MA
5 out of 5 stars

Very easy to book

Very easy process and they were very helpful.

Date of experience: January 15, 2025

MP
5 out of 5 stars

Shana the lady we mainly dealt with was…

Shana the lady we mainly dealt with was brilliant Also helped by Wendy, Stephen and Harry

Date of experience: January 15, 2025

nw
5 out of 5 stars

Excellent customer service

Excellent customer service

Date of experience: January 15, 2025

LB
5 out of 5 stars

We keep coming back to Riviera

There are two key reasons we keep coming back to Riviera Travel when considering where to go for our holidays. Firstly, the holidays are, in our experience, consistently first rate. Exceptionally well packaged tours and cruises, great hotels, super friendly and knowledgeable tour managers and guides, and excellent communication throughout the booking experience and holiday itself. Then there is the customer service team. All our dealings have been with expertly well-informed, polite, professional, patient and affable team members. No question is too daft and we never feel never rushed, or that we're being given a hard sell. Our latest experience booking a much considered and, for us, a very different trip, was first rate. We were brilliantly looked after by Kevin who listened to and understood what we wanted, then talked us through all of our options. We were only after advice in our initial contact but, after a really helpful chat with Kevin, we booked our trip. Can't wait! Thanks Kevin and Riviera

Date of experience: January 15, 2025

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