Review summary

Riviera Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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DG

Daphne Griffith

4 out of 5 stars
The booking process was pretty straightforward

The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name - I don’t have one - and then didn’t enter my surname so I finished up having to ring and speak to an agent - who sorted things quickly. I opened an online account so I can fill all the necessary information - passport details etc. However, although I had had my confirmation email, this hadn’t registered. I contacted the online assistant and everything was sorted quickly. So, four stars as everything was booked - but not five as I had to contact Riviera twice - which was quick and easy.

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SW

Sue W

5 out of 5 stars
Simple, informative booking process by phone.

Ben made the booking experience really simple. He was very informative & answered all my questions e.g about the included optional excursions & I was relieved that not all involved a lot of walking but utilised land trains or coach tours with adequate time to explore independently. I can make periodic payments before the final payment is due. I can contact Ben if I have any further queries but Riviera Travel Q&As pages are very informative. Confirmation of booking was emailed promptly.

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C

CeliaD

5 out of 5 stars
Personal contact

The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week

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LC

Leigh Cook

5 out of 5 stars
Completed the booking

Completed the booking without any problems The advisor understood what we required and all was completed in quick time

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Company details

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All reviews

1,000 total • Write a review

Showing 901 - 910 of 996 reviews
LH

Florence and Tuscany Holiday

I rang Riviera instead of booking online and I spoke to a wonderful lady, Sharon, who was so helpful. She explained everything even down to the small details. As my husband was out I asked if we could mull things over. She offered to put the reservation on hold and call us later that afternoon. She rang at the agreed time and went through everything again with my husband. She was so friendly and extremely helpful. It has been so long since we have received this level of service and can't wait for our visit to Italy!

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PG

Extremely efficient and helpful staff.

Extremely efficient and helpful staff made booking very straightforward.

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ME

Good experience

Good experience, dealt with by a friendly but professional member of their team. Listened well to what we wanted and to questions we asked. Gave helpful replies which enabled us to evaluate them and go ahead with our booking.

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GC

I found the efficiency of the telephone…

I found the efficiency of the telephone call exemplary but struggled with the website

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DR

1st timers

Mark, the travel advisor was very knowledgeable and helpful

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JJ

Gemma was polite and friendly

Gemma was polite and friendly, knowledgeable and efficient. This helped make the booking easy and enjoyable.

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TC

Gemma handle our booking in a friendly

Gemma handle our booking in a friendly, professional manner. As I had to check with our travelling companions she offered to ring me back in 10 mins which she did.

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PR

It was straightforward to book online

It was straightforward to book online

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I

First class service…

Very good experience from start to finish with no problems whatsoever. Booked a holiday in July over the phone and everything went as smooth as silk. Its nice to talk to somebody over the phone who knows what he is talking about and doesn't sound like a army drill instructor. First class job all round.

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C

Knowledgable and helpful staff

Knowledgable staff who were only too willing to assist. Bodes well for upcoming trip

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