Review summary

Riviera Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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DG

Daphne Griffith

4 out of 5 stars
The booking process was pretty straightforward

The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name - I don’t have one - and then didn’t enter my surname so I finished up having to ring and speak to an agent - who sorted things quickly. I opened an online account so I can fill all the necessary information - passport details etc. However, although I had had my confirmation email, this hadn’t registered. I contacted the online assistant and everything was sorted quickly. So, four stars as everything was booked - but not five as I had to contact Riviera twice - which was quick and easy.

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SW

Sue W

5 out of 5 stars
Simple, informative booking process by phone.

Ben made the booking experience really simple. He was very informative & answered all my questions e.g about the included optional excursions & I was relieved that not all involved a lot of walking but utilised land trains or coach tours with adequate time to explore independently. I can make periodic payments before the final payment is due. I can contact Ben if I have any further queries but Riviera Travel Q&As pages are very informative. Confirmation of booking was emailed promptly.

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C

CeliaD

5 out of 5 stars
Personal contact

The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week

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LC

Leigh Cook

5 out of 5 stars
Completed the booking

Completed the booking without any problems The advisor understood what we required and all was completed in quick time

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Showing 51 - 60 of 996 reviews
JS

I booked on-line and it was fairly…

I booked on-line and it was fairly easy. Just a glitch after I had paid my deposit but sorted

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HM

Rhine, Strasbourg and Heidelberg river cruise

Just back from the Rhine, Strasbourg and Heidelberg river cruise on the MS Geoffrey Chaucer. A huge thank you to all staff. Comfortable cabin which was kept very clean. Delicious meals - very attentive staff in the restaurant. The excursions were well organised. We met some lovely people on this river cruise through joining them at lunch and dinner.

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MJ

Booking the holiday

The lady, Melanie, was very pleasant, helpful and efficient. Good to have a quick response to a phone call and to deal with someone in person.

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S

Quick, easy and friendly booking process

A very easy and straight forward booking process. The lady I spoke to (think her name was Nicola) was very nice, friendly and patient as I had to give her details of mobility equipment. If you are a previous customer of Riviera, the booking is made all the simpler because your details are already known to them.

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M

excellent in every respect

Everything well organised really great

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C

Excellent support when booking my river…

Excellent support when booking my river cruise as part of a group booking. Very helpful and answered my queries without rushing me. Appears well organised and looking forward to our trip next year. Thank you

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SA

Niki looked after us very well and…

Niki looked after us very well and tracked us a place to be able to join friends. She kept us informed all the way and secured us the booking we were trying to find. Thank you Niki

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LB

Danube river cruise

Having thoroughly enjoyed a wonderful river cruise down the Douro earlier this year with Riviera we decided to take a cruise down the Danube. When booking I found Sharon very courteous, easy to talk to very professional & listened to & answered all questions very efficiently. A pleasure to deal with.

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DH

Excellent service from Gemma R in…

Excellent service from Gemma R in helping me to book a cruise to celebrate my other half’s 60th birthday. She made the whole easy and enjoyable. Many Thanks

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KJ

A beautiful area made even more…

A beautiful area made even more spectaculars by such a wonderful guide

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