Review summary

Riviera Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

DG

Daphne Griffith

4 out of 5 stars
The booking process was pretty straightforward

The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name - I don’t have one - and then didn’t enter my surname so I finished up having to ring and speak to an agent - who sorted things quickly. I opened an online account so I can fill all the necessary information - passport details etc. However, although I had had my confirmation email, this hadn’t registered. I contacted the online assistant and everything was sorted quickly. So, four stars as everything was booked - but not five as I had to contact Riviera twice - which was quick and easy.

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SW

Sue W

5 out of 5 stars
Simple, informative booking process by phone.

Ben made the booking experience really simple. He was very informative & answered all my questions e.g about the included optional excursions & I was relieved that not all involved a lot of walking but utilised land trains or coach tours with adequate time to explore independently. I can make periodic payments before the final payment is due. I can contact Ben if I have any further queries but Riviera Travel Q&As pages are very informative. Confirmation of booking was emailed promptly.

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C

CeliaD

5 out of 5 stars
Personal contact

The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week

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LC

Leigh Cook

5 out of 5 stars
Completed the booking

Completed the booking without any problems The advisor understood what we required and all was completed in quick time

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All reviews

1,000 total • Write a review

Showing 41 - 50 of 996 reviews
SC

An excellent experience the agent…

An excellent experience the agent Amanda was so helpful and it was easy to book

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DS

Staff are always really helpful

Staff are always really helpful, polite and considerate. They have good advice and really friendly

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RH

Gemma who answered our call could not…

Gemma who answered our call could not have been more helpfull when our original choice became non available, fully booked, in fact it could be said that without her skill we would have not booked anything.

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M&

Easy to navigate the web site

You can read all about the holidays/tours on line before you book. The website is easy to navigate.

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J

Agent was very efficient

Agent was very efficient , friendly and helpful

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L

Easy booking process

The booking process was easy to do and Riviera have kept me updated on my booking through email.

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MJ

Best company ever

Have had quite a few holidays with Riviera. Everything always goes so smoothly. Friendly experienced staff such as Elaine when booking, staff on board the river cruise boats couldn’t be more helpful. Riviera Travel is my number one holiday company to go to.

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AL

Excellent agent

Agent was very polite, knowledgeable and helpful. Returned my phone call promptly when I left a message.

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MG

Booking was so easyThe person I spoke with was very…

The person I spoke with was very helpful and knew all about the cruise and the boat

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