Good customer service
Good customer service

Ride EquiSafe is a dedicated equestrian safety and apparel superstore that specializes in providing high-quality safety gear for riders. The company offers a comprehensive selection of products including air vests, body protectors, helmets, and various accessories designed to enhance rider safety and comfort during equestrian activities. With a focus on expert demos, fittings, and safety guidance, Ride EquiSafe aims to equip riders with the knowledge and tools necessary to ride confidently and securely. Targeting equestrians of all levels, from casual riders to competitive athletes, Ride EquiSafe caters to individuals seeking reliable safety equipment and expert advice. The website features a broad range of trusted brands and various product categories, ensuring that customers can find the right gear tailored to their specific needs and riding disciplines. Through its commitment to safety and style, Ride EquiSafe serves as a one-stop destination for riders looking to prioritize their well-being while enjoying their equestrian pursuits.
Consumers consistently praise Ride EquiSafe for its exceptional customer service and high-quality products, particularly the air vests. Reviewers highlight the fast response times and knowledgeable staff who provide personalized assistance, making the purchasing process smooth and enjoyable.
Many express satisfaction with the fit and quality of the vests, noting that the guidance received was accurate and helpful. However, some customers report issues with sizing and delays in receiving their orders, particularly concerning specific colors or models. Despite these minor complaints, the overall sentiment remains overwhelmingly positive, with many stating they would recommend the company for its great service and product selection. Overall, Ride EquiSafe is viewed favorably by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 426 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 10 |
| Sep 24 | 5.0 | 11 |
| Oct 24 | 4.7 | 11 |
| Nov 24 | 4.7 | 14 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.5 | 8 |
| Feb 25 | 4.9 | 8 |
| Mar 25 | 5.0 | 8 |
| Apr 25 | 4.7 | 12 |
| May 25 | 4.5 | 17 |
| Jun 25 | 5.0 | 10 |
| Jul 25 | 4.8 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 426 most recent reviews.
“Above and beyond fantastic customer service”
“The company shipping was great”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −1% | 426 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 25 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.0 out of 5 (fair) | 3.8 out of 5 (good) | — | 25 |
Bottom line: Ride EquiSafe is #3 of 5 on overall rating in this group. On quality, ONE Sports Warehouse scores higher (5.0 vs 4.6).
426 reviews of Ride EquiSafe. Filter by what matters to you.
Good customer service
“AMY” at the WORLD EQUESTRIAN CENTER was fabulous. Very very knowledgeable, took her time to make sure I had the right protector for EVENTING and SHOWJUMPING, and the fitting was correct. Happy with my purchase but hope it never goes off.
The website contained good information about the products I was interested in, the shipment and delivery was prompt and seamless, and I find the products are awesome! I got the safety stirrups, and they are comfortable, good quality, and exactly as described.
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The shipping was so fast, the packaging was not wasteful :), and I got exactly what I wanted with zero issues.
Thanks so much for the constructive conversation on what may (or may not) have gone wrong during my recent fall.
Kelsie made my experience great when she went above and beyond discussing safety and quality of helmets and vests with me at the World Equestrian Center. she made the experience so easy. Keep up the great work. It’s people like her that make customers fall in love with the brand.
Equisafe sending times are very fast and they accommodated my exchange for a different item with no hesitation. The initial item didn't fit me that well and I communicated directly with the store by email and they were very nice and very prompt at all times. Couldn't have asked for better experience.
I recently purchased a new air vest with help from Catherine, and I couldn’t possibly recommend her and Ride Equisafe enough! Their selection and knowledge made for a wonderful experience. I live across the country, and she was able to narrow down which vests would be best based on my measurements and a conversation. The vest came in and fit perfectly, and I feel confident knowing it’s a quality product.
Super helpful, responsive and gave us guidance as to the best fit.
Ride equiSafe is an amazing company with a tone of knowledge on rider safety. For this recent purchase I had to call, because I could not find what I was looking for online. I had to leave a voicemail... Owner Catherine called me back in seconds and got me exactly what I needed. The product was shipped and delivered to me in about 48hours. Amazing Customer service and delivery time. Thanks Ride EquiSafe keep up the amazing work! :)
My experience was amazing. Very helpful and informative staff. Lots of choices and they helped me make the right choice.
I ordered a helmet for my daughter after a fall. I was eager to receive the Charles Owen Boyd MS1 Pro MIPS Skull. At the time it was backordered. Ride Equisafe went beyond regular customer service. They responded to my emails promptly and ended up handing it to me at the Maryland 5* when the Charles Owen Rep brought it instead of shipping it! Amazing
Catherine provided excellent customer service, explaining the different vests
Great service and time spent during fitting was educational and professional!
Ride EquiSafe is a dedicated equestrian safety and apparel superstore that specializes in providing high-quality safety gear for riders. The company offers a comprehensive selection of products including air vests, body protectors, helmets, and various accessories designed to enhance rider safety and comfort during equestrian activities. With a focus on expert demos, fittings, and safety guidance, Ride EquiSafe aims to equip riders with the knowledge and tools necessary to ride confidently and securely. Targeting equestrians of all levels, from casual riders to competitive athletes, Ride EquiSafe caters to individuals seeking reliable safety equipment and expert advice. The website features a broad range of trusted brands and various product categories, ensuring that customers can find the right gear tailored to their specific needs and riding disciplines. Through its commitment to safety and style, Ride EquiSafe serves as a one-stop destination for riders looking to prioritize their well-being while enjoying their equestrian pursuits.
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