Resolve Recruitment Services is a UK-based recruitment agency specializing in providing both temporary and permanent staffing solutions across various sectors, including driving, industrial, healthcare, and hospitality. With a combined experience of over 50 years, the company aims to connect businesses with qualified candidates, ensuring a tailored approach to meet each client's specific needs. The company's services cater to a diverse clientele, including businesses seeking to fill employment gaps and candidates looking for new job opportunities or career advancements. By operating offices in Bristol and Wigan, Resolve Recruitment Services serves clients nationwide, facilitating efficient and effective recruitment processes to support workforce requirements across multiple industries.
Resolve Recruitment Services receives overwhelmingly positive feedback from customers, who appreciate the agency's efficiency and supportive staff. Many reviewers highlight the quick placement into jobs, with one noting they were matched with suitable work within days.
The professionalism and friendliness of the team, particularly individuals like Sol and Carla, are frequently praised, making the recruitment experience enjoyable and stress-free. However, some customers express frustration, citing issues such as lack of communication and delays in job placements after registration. A few negative reviews mention problems like incorrect payments and unfulfilled job promises, which detract from the overall positive sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 77 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.8 | 4 |
| Feb 25 | 4.0 | 4 |
| Mar 25 | 4.4 | 5 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 5.0 | 1 |
| Sep 25 | 1.0 | 1 |
| Oct 25 | 1.0 | 1 |
| Nov 25 | 4.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 77 most recent reviews.
“Very good company, managed to get a permanent position through them, very helpful staff, would highly recommend”
“While they acknowledged the error, the situation caused significant issues for me my Universal Credit was reduced bec...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Human Resources.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 77 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | +111% | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | −12% | 290 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | +34% | 214 |
Bottom line: Resolve Recruitment Services is #2 of 5 on overall rating in this group.
77 reviews of Resolve Recruitment Services. Filter by what matters to you.
Been involved with company for over 20 years. They have been supportive in helping, with not only offers of work but in sorting my total ignorance of technology especially pay and job confirmations online. Staff from Sam down to the newest member are really helpful and fun.
Friendly staff, easy to register with, honest and professional team, hope to have only good experience with you🤞
Very friendly staff , Very professional people and easy to get to. Everything explain professionally and easy to understand.
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The staff are very polite, professional and very supportive. They keep you updated all the way on your application process. Sol is the person I had my interview with and he explains everything before you ask, holiday entitlement, how to do timesheets, what to expect at interview with thier client. Also gives great Advice on what to do when you go to your assignment interview. I only registered last week and have interview already tomorrow with the position I applied for. Excellent agency to register with
Great people and service 👋✌️
Prompt service.unrivalled service and a great team. You won't find better!!! Thanks to all of you. Regards. P.J.
Lovely people will go above and beyond for you hats off to them all always willing to help out and listen
Hello Everyone, I'm an HGV Class Driver looking to get back into the Industry driving professionally again. I'm in the extremely challenging situation, whereby I was disqualified and have a DR10 on my licence. Which if anyone knows is basically a death nail to your driving career as no-one will touch you, due to how the Insurance Industry views anyone with a DR10 on their Licence. That said... Martin at Resolve has given me some hope. Martin contacted a Haulier and explained my background and situation. With Martin doing this off his own back, I will be having a meeting with the Manager to discuss how we can go forward and get me back Driving Professionally again. Every single other Agency disregarded me which was around 20 differentAgenciesi contacted, made me feel worse than I already do. Martin @ Resolve was understanding, empathetic, helpful and non judgemental. Without doubt Martin and Resolve are hands down 'Best in Class' Recruitment Agency in today's workforce.
I am absolutely thrilled with the exceptional service provided by Resolve Recruitment Services. From the moment I reached out, their team demonstrated professionalism, dedication, and a genuine commitment to helping me find the perfect job. The entire process was impressively swift; I secured a job much quicker than I anticipated. Their thorough understanding of the job market and strong network of employers clearly set them apart. The team was always available to offer guidance and support, making the job search experience smooth and stress-free. If you are looking for a reliable and efficient recruitment agency, I highly recommend Resolve Recruitment Services. Their expertise and personalised approach are unmatched. Thank you, Resolve Recruitment Services, for your outstanding services
When my full time work slowed, I walked into the Resolve office not knowing what to expect. Sam was amazing at explaining the roles and getting me started. The whole experience has been extremely positive. Naomi, Sol and the rest of the staff have always been very supportive and friendly. There is no pressure and they do their best to find work that suits your abilities and schedule. I would highly recommend Resolve.
When I retired from full-time employment, I knew I would want to do something part-time, to keep me active . I saw Resolve Recruitment advertising for ad-hoc staff and applied. It was a simple process, so now I work , as and when it suits. All has been excellent
Hi Gary Anderson here I’m an entertainer by trade but like many others Lockdown was a life changer!! Resolve agency have been truly Amazing even now when not on tour i still help them out if can Chloe ,Naomi and the team always been brilliant to me getting me suitable work that I love especially Enterprise Wages always on time, and really understanding when express if not the right jobs for me highly recommend this brill company keep up the good work guys many thanks G You’re Simply the Best !!! 🥂😎
Staff are nice and friendly the drivers they supply are top notch never been let down by Resolve
really good agency to use, always there to help when needed.
I have been working with the company for over three years and have had no issues whatsoever and I have been very impressed by their professionalism and the friendly staff.
One of the best agency’s I’ve ever worked for,The most important thing for me is they will ring you with work and always give you the opportunity to refuse the assignment.They never hold it against you for refusing,they usually come back the same day with something else.There is never a problem with wages and they pay weekly on the dot.
Hi I am Glyn Brown I have worked for resolve on and off for around 5 years in between management roles I have just came back after knee surgery and all the staff were excellent picking up where I had left off last December , They really listened to my problems of reduced abilities since surgery and found me work which was suitable with my mobility issues All the staff are very polite and helpful I think mostly, is the fact I have never had any issues with payment, it has always been in my account on time as agreed sometimes sooner. Having used agencies as a manager, this has not always been the case with other agencies. I appreciate how they have worked with me and for me Many thanks Glyn Brown
I would highly recommend Resolve Recruitment Company and in particular Jessica whom I found extremely professional. The fact that she was not robotic ( lots of recruitment company's are ) and genuinely wanted to know what I had done and what I now wanted to do was a refreshing change. Jessica was very supportive and always kept me up to speed on any news of my application. I am really happy to say that currently I am waiting on my new contract to start a new chapter in my life and I cannot thank Jessica and Resolve Recruitment enough. Finally don't just read this review ..... Act, if you want to get a new career then Jessica will help, guide, and go the extra distance.
Resolve Recruitment Services is a UK-based recruitment agency specializing in providing both temporary and permanent staffing solutions across various sectors, including driving, industrial, healthcare, and hospitality. With a combined experience of over 50 years, the company aims to connect businesses with qualified candidates, ensuring a tailored approach to meet each client's specific needs. The company's services cater to a diverse clientele, including businesses seeking to fill employment gaps and candidates looking for new job opportunities or career advancements. By operating offices in Bristol and Wigan, Resolve Recruitment Services serves clients nationwide, facilitating efficient and effective recruitment processes to support workforce requirements across multiple industries.
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