amazing service
amazing service. I have had the pleasure of working with Liam for the last 2 months in my place of work, hes been super supportive, made our lives alot easier and really knows his stuff. Thank you Liam for your continued support!
Rentokil Property Care
Reviews 997•
4.7
Vehicles & Transportation4.7
Excellent
997 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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4.7
Excellent
997 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Rentokil Property Care is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Staff who attended site were on it and…
Staff who attended site were on it and got the job done effeciently
The employee assigned to my job
The employee assigned to my job, Ben, was very informative friendly and well mannered man. He was happy to explain everything he was doing, how long it would take and how to help prevent the same issue from happening again in the future.
Unhelpful Customer Service
I called to schedule flea removal on a property. They said I must pay £120 for a survey, after which I could find out the prescribed treatment. No problem. I asked for a ballpark figure for treatment (I.e are we talking a c£200/£500/£1,000+) as I’ve never had this before. The agent on the phone refused to provide any guidance with very computer says no replies. I called for help & was made to feel as though they were waiting to rip me off after I’d been charged £120 for the privilege. I appreciate they need to do the job properly, and did not want corners cut, but to not even be able to discuss price and next steps until I’ve paid is totally unhelpful. Needless to say I sourced a local provider who could inspect, prescribe the treatment, and treat within one visit. I wouldn’t recommend this company because they behaved in a way that made me feel like a cashpoint.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.rentokil.co.uk
All reviews
997 total • Write a review
Showing 921 - 930 of 993 reviews
c
customer
US
I was really impressed
I was really impressed with the service. We discovered rats in our roof space - not a pleasant experience. The office staff were really helpful when I called, and our technician, Alex, called us back within an hour to arrange a visit the following day. He was calm and put us at ease immediately, explaining everything and answering all our questions. He was flexible with the timing of his follow-up visits, and it appears that the issue has now been resolved. Many thanks!
Date of experience: November 28, 2024
H
HB
US
Not really value for money
I pay a lot of money to Rentokil and have done since 2007. I never feel like I’m getting the service I’m paying for. I never have a regular technician and if I do they don’t last long and I’m never told that they’ve moved on. I have to chase for several days if a mouse is found in a radar and then made to feel like it’s a fault with my property. I just want a decent service reflecting what I pay.
Date of experience: November 28, 2024
MS
Excellent Service
The response to a request by phone was superb in terms of customer service. The call room were very helpful and their action prompt. Telephone request services for anything these days are rare, so this is much appreciated. Our visit by a practitioner was also an excellent experience. Daniel was really helpful, prompt, courteous and nothing was too much trouble for him. Thank you!
Date of experience: November 27, 2024
CH
There professional service
There professional service
Date of experience: November 27, 2024
Bg
Friendly and informative
Friendly and informative
Date of experience: November 27, 2024
EC
Rentokil Visits and Customer Service
Rentokil Visits and Customer Service Cannot fault them, have been using them for a number of years now. Thank you.
Date of experience: November 27, 2024
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