amazing service
amazing service. I have had the pleasure of working with Liam for the last 2 months in my place of work, hes been super supportive, made our lives alot easier and really knows his stuff. Thank you Liam for your continued support!
Rentokil Property Care
Reviews 997•
4.7
Vehicles & Transportation4.7
Excellent
997 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.7
Excellent
997 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Rentokil Property Care is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Staff who attended site were on it and…
Staff who attended site were on it and got the job done effeciently
The employee assigned to my job
The employee assigned to my job, Ben, was very informative friendly and well mannered man. He was happy to explain everything he was doing, how long it would take and how to help prevent the same issue from happening again in the future.
Unhelpful Customer Service
I called to schedule flea removal on a property. They said I must pay £120 for a survey, after which I could find out the prescribed treatment. No problem. I asked for a ballpark figure for treatment (I.e are we talking a c£200/£500/£1,000+) as I’ve never had this before. The agent on the phone refused to provide any guidance with very computer says no replies. I called for help & was made to feel as though they were waiting to rip me off after I’d been charged £120 for the privilege. I appreciate they need to do the job properly, and did not want corners cut, but to not even be able to discuss price and next steps until I’ve paid is totally unhelpful. Needless to say I sourced a local provider who could inspect, prescribe the treatment, and treat within one visit. I wouldn’t recommend this company because they behaved in a way that made me feel like a cashpoint.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.rentokil.co.uk
All reviews
997 total • Write a review
Showing 891 - 900 of 993 reviews
cp
Rentokil always recommend friends…
Rentokil always recommend friends bradley is well expert his jop i am glad I called rentokil sort out my problem same day
Date of experience: December 6, 2024
N
Nadine
US
Great personal service.
Ben has been looking after us and our rodent problem for sometime now, and we couldn't be happier with the service he has provided. Friendly, professional and well informed, offering us lots of insightful tips to reduce the chances of the rodents coming back. With his expertise and help we have been rat free now for over 6 months. Thank you Ben.
Date of experience: December 5, 2024
Jh
Very happy with Rentokil
Very happy with Rentokil and the professionalism and punctual response from the technician. Would recommend.
Date of experience: December 5, 2024
LR
Friendly and efficient staff.
Friendly staff. Clear communication around site visits. It is not cheap (actually quite pricey) but a very efficient service
Date of experience: December 5, 2024
AB
Prompt comprehensive service
Prompt comprehensive service - the professional who came was pleasant helpful and made what is a difficult and unpleasant situation (rat infestation) much better - sooner instructions were helpful and clear and she made the process save for our dogs
Date of experience: December 5, 2024
VO
Thorough approach
There was a lot of confusion at the start - I contacted Rentokil via email that I suspected rats in my loft. However I kept on getting emails back effectively saying that they couldn't give me a quote without actual physical evidence which was really annoying. However eventually a really nice employee rang me and arranged for a surveyor to inspect (which is what I wanted in the first place). The Rentokil Pest Controller was excellent. Polite, personable, knowledgeable and diligent - I have learned a lot about methods and rat behaviour. He is a real credit to the company and I am able to be confident in a job well done.
Date of experience: December 5, 2024
E
EJ
US
Harassment
I already sent a review a few months ago stating that this company does not cater to those that cannot use a telephone due to being disabled or living in a rural and no signal area - stating that they only book appointments via telephone with no exceptions. Since then, this company has sent me several emails asking for more information- the same information each time which I keep giving them. I have asked several times for them to stop contacting me but they ignore me and continue. I will now have to report them to trading standards and the police. Never in my life have I had to deal with a harassment situation with a company.
Date of experience: December 4, 2024
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