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HomeRental Escapes - Luxury Villa Rentals Reviews
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Rental Escapes - Luxury Villa Rentals Reviews

4.8362989323843415 out of 5 stars
4.8362989323843415 out of 5 stars
4.8
|Excellent|281 reviews

Last reviewed 8 months ago

TrustScore

4.8
4.8362989323843415 out of 5 stars
Excellent
5 out of 5 stars
259
4 out of 5 stars
11
3 out of 5 stars
4
2 out of 5 stars
1
1 out of 5 stars
6
281 reviews in total

Review summary

Reviewers consistently praise Rental Escapes for their exceptional service and the quality of their rental properties. Many customers highlight the responsiveness and helpfulness of the staff, with specific mentions of planners like Enosh, Jeremie, and Laura, who provide thorough support throughout the booking process. The ease of finding and booking beautiful villas is frequently noted, making the overall experience seamless and enjoyable. However, a few reviews mention concerns regarding specific properties, indicating that not all rentals meet expectations. Despite these minor complaints, the overwhelming sentiment remains positive, with consumers expressing excitement for their upcoming trips and appreciation for the efficient service. Overall, Rental Escapes is highly regarded for its luxury villa rentals and dedicated staff.

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Based on reviews, created with AI

See what reviewers are saying

M Miketacustomer
M MiketacustomerFeatured

8 months ago

5 out of 5 stars

Enosh my planner has been exceptional

Enosh my planner has been exceptional. The communication and response times impressive. He worked hard to secure just the right place for my celebration. Everyone is over the moon for this grand exp... See more

Erin S
Erin SFeatured

9 months ago

5 out of 5 stars

Excellent, responsive service!

Jeremie was very responsive and provided thorough details and support with logistics.

Jenn Schultz
Jenn SchultzFeatured

9 months ago

5 out of 5 stars

The experience was seamless and easy!

The experience was seamless and easy!

RICHARD C
RICHARD CFeatured

9 months ago

5 out of 5 stars

SUPER HELPFUL

We went online to look for a Villa in St Maarten for a family vacation and emailed Laura Muller to assist with some questions that we had. Laura was extremely helpful. We were in St Maarten and asked... See more

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Jamie  Eldridge
Jamie Eldridge
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Amazing!

I love working with Sam at Rental Escapes! Always great to work with and quick to reply! Thank you so much for making it easy!

Helpful?
Keane Pettaway
Keane Pettaway
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Great customer service

Erin was amazing and patient with me and the process of getting the right villa for my client. She worked even when she was out of the office which to me showed dedication for wanting to assist and help her clients.

Helpful?
Jane Jones
Jane Jones
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Keith is Great

Keith Diebel made the searching and booking process very easy.

Helpful?
Laura Lam
Laura Lam
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Our representative

Our representative, Laura, was excellent. Great communication, wonderful suggestions, very responsive, and just so helpful

Helpful?
Allison
Allison
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Outstanding customer service!!

Levi went above and beyond to help us book our trip. This company is amazing and so responsive! 10/10!!!

Helpful?
Jill
Jill
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Amanda is very courteous

Amanda is very courteous, knowledgeable, punctual with responses and does a wonderful job finding the right fit with customer expectations.

Helpful?
Angie Agozzino
Angie Agozzino
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Laura was so patient and helpful

Laura was so patient and helpful in organizing our villa rental in Mexico this coming March. Looking forward to our holiday.

Helpful?

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VB
VB
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Upcoming holiday

The efficiency of Rental Escapes has been great so far.

Helpful?
Sylvain Labreche
Sylvain Labreche
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

fast and good service.

They find me a place to go in option of my original date.

Helpful?
Natasha Givens
Natasha Givens
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Nice company to work with!

Nice company to work with!

Helpful?
Georgianne C
Georgianne C
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

We recently rented from rental escapes…

We recently rented from rental escapes with Laura’s assistance and it was a complete pleasure. She helped make the process seamless and I’m very excited for our upcoming trip. She was prompt with email responses and available by phone. Thank you for all of your help!

Helpful?
Love clothes!!
Love clothes!!
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Very fast response and diligent with…

Very fast response and diligent with all my questions asked

Helpful?
Maddie
Maddie
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Great Customer Service, Beautiful Accommodations!

Steph Paperman helped us sooo much to find a place that fit our needs! She was very hands on and accommodating with everything on our wish list especially for it being late to book for spring season.

Helpful?
Ashlee Kinney
Ashlee Kinney
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

The team made it super easy to get my…

The team made it super easy to get my clients booked for their upcoming holiday!! I will definitely use them again!

Helpful?
Scott Rhodes
Scott Rhodes
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Great Response Time!

Yes! Keith was very easy to work with. I needed to talk to him on the phone about booking details, & he called me right away. So far Rental Escapes has been great. Scott

Helpful?
Penny Morris
Penny Morris
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Excellent response time

Excellent response time, informative. Great customer service.

Helpful?
Kyle McClintock
Kyle McClintock
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Excellent customer service

Excellent communication and customer service and support!

Helpful?
TJ
TJ
1 reviews•New Reviewer
over 2 years ago
3 out of 5 stars

Was not given clear instructions on…

Was not given clear instructions on where/how to send payment if not doing wire transfer and trying to avoid credit card charges. Seem very transactional vs collaborative and client and customer service friendly. A bit turned off by most and attitudes.

Helpful?
Karen Hill
Karen Hill
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Laura was very helpful and…friendly. She offered other villa options for my client to see in order for them to make an informed decision.

Laura was very helpful and knowledgeable. She worked to find villas in my clients price range. She provided detailed information in a timely manner. She responded to all of my calls and emails. She even went the extra mile and responded when she was in a training and informed me when she would be available to communicate. I truly appreciate the professionalism, as a result it did not take long for me to book my client for August 2024.

Helpful?
Mary Jo Walsh
Mary Jo Walsh
1 reviews•New Reviewer
over 2 years ago
1 out of 5 stars

no AC

no AC, No hot water in home. Managment doesn't help. Spent over $10,000 for a weekend. Total waste!!!!

Helpful?
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About Rental Escapes - Luxury Villa Rentals

Rental Escapes is a luxury villa rental platform that specializes in providing high-end vacation properties worldwide. With a curated collection of over 4,200 properties across five continents and 42 countries, the company caters to travelers seeking exclusive and unique accommodations in top destinations. Customers can explore a variety of luxury villas and homes, designed for both relaxation and memorable experiences. In addition to luxury villa rentals, Rental Escapes offers personalized services through their Guest Experience Specialists, who assist clients in planning their trips and arranging additional services such as private chefs, yacht rentals, and private jet charters. The company targets affluent travelers and families looking for premium vacation experiences, emphasizing comfort, privacy, and tailored services. For more information, visit www.rentalescapes.com.

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