Excellent!!
I made my order and within a few days my shoes were in my hands. They took the time to write me a thank you note.

Quarks Shoes is a Canadian-owned retailer specializing in a wide range of footwear, clothing, and apparel for men, women, and children. Established in 1977, the company aims to provide customers with a selection of stylish and comfortable options suitable for various occasions. Quarks Shoes features popular brands such as UGG and Blundstone, ensuring that customers have access to high-quality products designed for durability and comfort. The target market for Quarks Shoes includes individuals seeking fashionable and functional footwear and apparel. With an online store at www.quarkshoes.com, the company offers a convenient shopping experience, including free shipping on orders over $70. Customers can explore seasonal sales and new arrivals to find the perfect fit for their lifestyle. Quarks Shoes prioritizes customer satisfaction by providing a diverse selection tailored to meet the needs of families and individuals alike.
Quarks Shoes receives overwhelmingly negative feedback from customers, with many expressing frustration over order fulfillment and customer service. While a few reviewers highlight excellent service and prompt delivery, these positive experiences are overshadowed by complaints about unresponsive staff and misleading inventory claims.
Numerous consumers report issues with orders being canceled without notice, receiving incorrect items, or not receiving their purchases at all. The lack of communication from customer service is a recurring theme, with many stating that their calls and emails go unanswered. Additionally, customers warn others to carefully read the return policies, as they have faced difficulties in obtaining refunds. Overall, the sentiment is predominantly negative, reflecting significant dissatisfaction with the shopping experience at Quarks Shoes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 22 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2024.
| Month | Average | Reviews |
|---|---|---|
| Nov 23 | 1.0 | 1 |
| Dec 23 | 1.0 | 2 |
| Jan 24 | 1.0 | 3 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 2 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | 3.0 | 2 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 22 most recent reviews.
“Excellent service from these two individuals Fiona and Chase they made my shopping so pleasant and easy”
“This is a shoe store that does not care about customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 2.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 22 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Quarks Shoes is #4 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.0).
22 reviews of Quarks Shoes. Filter by what matters to you.
I made my order and within a few days my shoes were in my hands. They took the time to write me a thank you note.
Great staff and selection of foot wear! I absolutely recommend them!
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The most responsive and BEST customer service I have experienced in decades!! I ordered a pair of shoes, they arrived and one was clearly used as a display model and was dirty and did not really match the other shoe. I called customer service, spoke to a manager who tried to locate another replacement pair. Unfortunately, there was not one available in that color, but offered as a replacement a different color same style, that was a higher price (not on sale), for the sale price. I agreed and the order was placed and shipped same day.
Excellent service from these two individuals Fiona and Chase they made my shopping so pleasant and easy. Fiona is very knowledgeable ,helpful and friendly. For Chase i believe he’s a new to the company but very polite,friendly and helpful. Will definitely be back again:)
Quarks Shoes is a Canadian-owned retailer specializing in a wide range of footwear, clothing, and apparel for men, women, and children. Established in 1977, the company aims to provide customers with a selection of stylish and comfortable options suitable for various occasions. Quarks Shoes features popular brands such as UGG and Blundstone, ensuring that customers have access to high-quality products designed for durability and comfort. The target market for Quarks Shoes includes individuals seeking fashionable and functional footwear and apparel. With an online store at www.quarkshoes.com, the company offers a convenient shopping experience, including free shipping on orders over $70. Customers can explore seasonal sales and new arrivals to find the perfect fit for their lifestyle. Quarks Shoes prioritizes customer satisfaction by providing a diverse selection tailored to meet the needs of families and individuals alike.
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