Review summary

Pure Electric UK has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

SY

Sharon Y

1 out of 5 stars
Disappointing quality and customer service

At first glance, Pure Electric seemed like a great product—shiny and well-built when it arrived. However, the quality simply does not last. I’ve had mine for less than 16 months, used it fewer than 10 times (I don’t use it for commuting), and it has already stopped working and won’t charge. Reaching their customer service is even worse. After waiting nearly two months for responses, all they did was asking for more money rather than offering any real solution or proper support. For a premium price, you expect reliability and decent after-sales service—unfortunately, I got neither. Disappointed and would not recommend.

Useful
Share
NK

Nikki Kinsella

5 out of 5 stars
Excellent company

Ordered my husband and my self a pro 4 max electric scooter. Orders it on the Friday. Excellent communication all the way through it being sent out to us. Delivery exceptional. Arrived next day. Well done Pure Electric. Very impressed. Scooters are wicked, def recommend!!! 5 star all the way.

Useful
Share
H

Helen

5 out of 5 stars
Outstanding customer service

I contacted Pure about a scooter which needed fixing with no details about the purchase during a very difficult time following a bereavement. Customer services could not have been more efficient or kinder. The scooter has been successfully collected, repaired and returned. The team were extremely nice and easy to deal with.

Useful
Share
BW

Beata Wiernusz

1 out of 5 stars
the scooter is used and not in working…

the scooter is used and not in working order

Useful
Share

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

1,000 total • Write a review

Showing 721 - 730 of 996 reviews
K

Highly recommended

Easy site to order from, quick delivery and great products to choose from.

Useful
Share
SR

Amazing scooters

Amazing scooters, amazing service and after sales support, highly recommended!

Useful
Share
M

Effecient customer service

Grateful for the help and immediate response of the customer service team. They have been very helpful, effecient and easy to communicate with especially guiding me through the process of retrieving, repairing and returning my escooter in a functioning state. Appreciate your effort and going beyond my expectations. More power to the team! Cheers!

Useful
Share
LS

The scooter was delivered on schedule

The scooter was delivered on schedule. This is the second Pure escooter my daughter has had and she is very pleased with it. It has many more features than her first one. The price of the scooter had come down by £90 in a two day sale and when I approached Pure they agreed to refund £50. Thanks for that.

Useful
Share
Sg

Absolutely disgusting service received…

Absolutely disgusting service received contact via email waiting days for response. Sent scooter for repair either no cosmetic came back with deep scratches and broken lights. Also never received any screws back. To then contact customer service via social media and then get a email to say sorry you have sent the screws... never once cared about the damage caused ..

Useful
Share
DS

Inner tube design

My bought my son a pure e scooter a few months ago, there is obviously a design fault with the inner tube as since he had a puncture I've spent £90 replacing inner tubes where the break at the valve. Please don't patronize me how to fix it as I'm an engineer and tried everything to stop to inner tube slipping. Works for a few days and goes again. I asked the guy at Halfords and he agreed it's a rubbish design. We're in hardship and it's so frustrating to the point where he doesn't bother using it.

Useful
Share
GB

Bike repair.

It was a shame that the delivery company didn't turn up on the day agreed. The turn around on the repair was very good.Pity that the pedals were not in with the bike when it was returned to me. Bike is now fine and I hope to have many hours of pleasure enjoying the assistance the battery gives me.

Useful
Share
Jm

Excellent

Fast ,easy ,efficient everything done online , Bluetooth meter ,Keeemannnn!!!! Can't wait to use that.

Useful
Share
JT

Thanks for the amazing customer…

Thanks for the amazing customer service. I unfortunately had a fault with my scooter but Pure arranged for it to be picked up the day after I contacted them and it was sent back within a few days repaired. Would recommend this company and their products

Useful
Share
NK

Great company to deal with

Great company to deal with, excellent product and first class customer service. Would recommend to all.

Useful
Share
Previous1•••727374•••100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.