Pretty Little Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality.
Ordered a couple of mugs from the store back in February (ceramic and glass pumpkin mugs) and have used them consistently since they arrived, they have held up amazingly and adore them both as they are my go to mugs. On arrival there was a problem with the glass mug as it arrived damaged, but it was replaced after emailing them.
Placed an order before their stated 1pm cut off, paid for express delivery. Never received an email confirmation from the company itself. Waited until the following day, still nothing to say the order was dispatched or even confirmed. But payment had been taken. Emailed the email address provided on their website only for it to bounce back saying it’s an invalid address. Called the number on their website to be told I have dialled an incorrect number. This is a scam website. DO NOT PLACE ANY ORDERS OR PART WITH ANY MONEY. FAKE WEBSITE. Update 15/06 - you have taken the time to respond to negative feedback on this platform but yet have still not looked into the issue. Still no confirmation email received, or dispatch email. Yet you’re stating I have time to cancel my order…how is that possible if you’ve already send the delivery as you claim? More lies. No explanation as to why the email address and contact number provided on your site are bogus? How about you respond with legit contact details, rather than worrying about your status on a review platform as it may impact on your ability to fleece others?! Total scam!! Further update 15/06 to this scammers/liars response- YOU HAVE NOT emailed me for me to respond to - more lies. You are claiming my order was sent as a priority service on Friday, as I placed the order before 1pm, so I am still unsure how you have managed to cancel this order if it’s already in transit? Further lies. I understand the concept of next day delivery on a Monday-Friday basis. At no point have I stated I expected the delivery over the weekend, however it should have been dispatched on Friday for a Monday delivery, which you have obviously not adhered to. Nor have I received any dispatch email from your bogus company. The fact you have now removed the contact number that was shown on your website shows the lengths you are willing to go to be dishonest. It was the same telephone number associated with your PayPal account - as confirmed by PayPal themselves when I raised the claim. Luckily I paid via PayPal so I am covered - other victims, I mean would-be purchasers, might not be so lucky. I will gladly upload the screenshot of the telephone number that you are now claiming has nothing to do with your company. YOUR COMPANY IS A SCAM.
Great products, Quick shipping and well packaged for shipment. Always quality products.
What a fantastic family run little business. I recently purchase a set of 3 gardens mirrors, very competitively priced, unfortunately when they arrived one had been damaged in transit, I emailed as soon as I opened the box and discovered this, Jenny replied to me within the hour and dispatched a replacement the same day. You don't get customer service like that from big companies where everyone is anonymous. Thanks so much Jenny for the lovely mirrors and more importantly, the tremendous customer service. I'm now going onto the website to see what else I can buy.
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www.prettylittlehome.co.uk1,000 total • Write a review
I fell in love with the Christmas winter house mugs but sadly they weren’t available when looking on the website. Thankfully after putting my name down to be contacted once back in stock, I was finally able to purchase them. I was very impressed with how quickly they arrived and the products are wonderful, definitely worth the wait. They came beautifully packaged, the service was second to none and can’t recommend enough. I will definitely be revisiting very soon for more beautiful products. Thank you
Lovely product. Facebook page and after sales contact is rubbish
I have had a few items from pretty little home. Always pleased with the customer service and delivery is quite quick. Lovely homeware, if I could I’d have it all! 😊
Loved the mugs with a subtle Christmas tree on them, not to over the top
Customer service was excellent and the three houses were beautiful
Good customer service and items ordered are of a good quality. Only four stars given due to a significant delay regarding one item ordered (refund requested and given) also, on receipt of my remaining order l was informed via a note on the invoice, that one item out of stock and that a refund would be on its way. Both items were for Christmas which is a tad inconvenient given its mid December.
Brilliant products and brilliant customer service. One of my glass trees broke in transit and Jenny was amazing at getting back to me straight away and sending out a replacement. Five stars all round!
