Pretty Little Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality.
Ordered a couple of mugs from the store back in February (ceramic and glass pumpkin mugs) and have used them consistently since they arrived, they have held up amazingly and adore them both as they are my go to mugs. On arrival there was a problem with the glass mug as it arrived damaged, but it was replaced after emailing them.
Placed an order before their stated 1pm cut off, paid for express delivery. Never received an email confirmation from the company itself. Waited until the following day, still nothing to say the order was dispatched or even confirmed. But payment had been taken. Emailed the email address provided on their website only for it to bounce back saying it’s an invalid address. Called the number on their website to be told I have dialled an incorrect number. This is a scam website. DO NOT PLACE ANY ORDERS OR PART WITH ANY MONEY. FAKE WEBSITE. Update 15/06 - you have taken the time to respond to negative feedback on this platform but yet have still not looked into the issue. Still no confirmation email received, or dispatch email. Yet you’re stating I have time to cancel my order…how is that possible if you’ve already send the delivery as you claim? More lies. No explanation as to why the email address and contact number provided on your site are bogus? How about you respond with legit contact details, rather than worrying about your status on a review platform as it may impact on your ability to fleece others?! Total scam!! Further update 15/06 to this scammers/liars response- YOU HAVE NOT emailed me for me to respond to - more lies. You are claiming my order was sent as a priority service on Friday, as I placed the order before 1pm, so I am still unsure how you have managed to cancel this order if it’s already in transit? Further lies. I understand the concept of next day delivery on a Monday-Friday basis. At no point have I stated I expected the delivery over the weekend, however it should have been dispatched on Friday for a Monday delivery, which you have obviously not adhered to. Nor have I received any dispatch email from your bogus company. The fact you have now removed the contact number that was shown on your website shows the lengths you are willing to go to be dishonest. It was the same telephone number associated with your PayPal account - as confirmed by PayPal themselves when I raised the claim. Luckily I paid via PayPal so I am covered - other victims, I mean would-be purchasers, might not be so lucky. I will gladly upload the screenshot of the telephone number that you are now claiming has nothing to do with your company. YOUR COMPANY IS A SCAM.
Great products, Quick shipping and well packaged for shipment. Always quality products.
What a fantastic family run little business. I recently purchase a set of 3 gardens mirrors, very competitively priced, unfortunately when they arrived one had been damaged in transit, I emailed as soon as I opened the box and discovered this, Jenny replied to me within the hour and dispatched a replacement the same day. You don't get customer service like that from big companies where everyone is anonymous. Thanks so much Jenny for the lovely mirrors and more importantly, the tremendous customer service. I'm now going onto the website to see what else I can buy.
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www.prettylittlehome.co.uk1,000 total • Write a review
Easy to order, quick delivery, well packaged and lovely items. Have ordered many times before and will continue to do so, thank you
Date of experience: April 20, 2025
Overall a nice package to receive each month, however, the items are hit and miss. For example, I received bunny ornaments in two packages and now own about 13 (not exaggerating). White ceramic bunnies and glass bunnies. It’s all a lot of ceramic ornaments (I’ve had acorns, apples, etc) although I’ve also had some nice risers and vases. This was a fantastic subscription at the discounted price I first signed up with but overpriced for the usual price. Overall I received this service for around 7 months. It’s cute if you can afford it. Some of the items have been very substandard with stick on feet for example which come off in the wash.
Date of experience: April 20, 2025
Last box was Easter things but I had 4 boxes of rabbit ornaments and birds. This month another box of rabbits so now I think I have the whole cast from watership down. They sell such beautiful things and we seem to get what's not selling.
Date of experience: April 19, 2025
Fab company! Such great home accessories! My order arrived so quickly and everything was in perfect condition. Will definitely be ordering again.
Date of experience: April 19, 2025
I have loved many of the products but the last three boxes have just been an exercise in getting rid of excess stock in the shape of Bunnies. I have received 12 Bunnies!! I expected more variety. I will not subscribe again. I had previously mentioned this after the March box. If you plan ahead why did you put Easter related Bunnies in Feb, March and April boxes. I’ve recounted and there are 15 in total!! You actually planned to give subscription customers 6 boxes of bunnies??!!
Date of experience: April 19, 2025
This was my second box … love the way the box is packed and opening up the boxes inside with their surprises makes my month … delivery packaging everything just goes smoothly
Date of experience: April 19, 2025
US
I ordered the glass fluted bunny jars in various sizes and I love them! They look gorgeous filled with mini eggs. I have dotted them around the house - so pretty. I don’t decorate much for Easter so these are a perfect touch. Fast delivery and all beautifully wrapped. Thank you!
Date of experience: April 19, 2025
Arrived with one of the jars shattered, sent me a replacement with no trouble at all. Many Thanks and Happy Easter.
Date of experience: April 19, 2025
I know it’s Easter but after all the bunnies I reserved in the march box I really didn’t need anymore other than that very pleased with box
Date of experience: April 19, 2025
