Review summary

Premier Stores has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

✨
Based on reviews, created with AI

See what reviewers are saying

S

S

1 out of 5 stars
RACIST ATTITUDE BREACH OF THE EQUALITY…

THE DOOR WAS LOCKED NOT STUCK ON PURPOSE-RACIST ATTITUDE BREACH OF THE EQUALITY ACT 2010. WOODHALL PARK 350 BRADFORD ROAD FEMALE SHOP ASSISTANT IN THE POST OFFICE COUNTER CAN'T COUNT. Paid £4.39 in usually two in the post office one for the shop the other for the post office. She counted £4.40 thought it was funny with a smile on her face it's not. There was another English woman that had a passport with her for ID I don't carry any ID with me. It's unacceptable that she is working in a shop when she can't count then tells me to press a button. Especially as I can read and write when clearly she didn't go to school in the UK. Zero stars review Outside the shop there was a female driving a Mercedes that had run a red light when she she should of waited at the lights.

Useful
Share
JN

Jessica Nally

1 out of 5 stars
Out of date Pepsi zero date on the…

Out of date Pepsi zero date on the bottle was April 2025 we’re not in August 2025 so it’s four months out of date. The youngish lad tried to tell me it’s in date until I shown him today’s date. This should be date checked everyday or even every delivery date. Please check the dates on any product before you buy it

Useful
Share
TL

Tai Lionheart

1 out of 5 stars
placed an order through the food hub…

placed an order through the food hub app for tobacco products to be delivered from there Invergordon store and they canceled it without a reason or an apology verry disappointing i was going to give them a go and shop regular with them as i am disabled well i wont bother in the future

Useful
Share
M

Mike

1 out of 5 stars
Shocking parcel service shouldn't be aloud to run 1 disrespectful towards customers unreal

Had a parcel delivered there at the Premier boslowick garage Falmouth Cornwall, was sent back apparently because they didn't like how royal mail addressed it lol, however on changing the parcel shop to send to, they have put me in the picture, they say that any excuse and the parcel goes back and various people have said how disgusting the service is along with certain people that work in the garage, had i known i would never have chosen as a parcel shop, that been said it's disgusting how they get away with it, all the poor people using them for parcel delivery and to be treated like that is just disgusting, please avoid using or you will get an unpleasant experience as I did,

Useful
Share

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

222 total • Write a review

Showing 11 - 20 of 218 reviews
MM

Rubbish customer service, shop says they close at 10pm I was refused service 10mins before, I was told shop is closed at 2150hrs

Rubbish service

Useful
Share
k

good products, staff needs work

I was looking for some crisps and a sports drink. The shop in Pilling, Preston had a good selection at decent prices. But the woman at the counter ignored my friendly greeting and seemed to go out of her way to avoid eye contact. Sunday the 27th of April 2025, around 2pm.

Useful
Share
NW

Terrible service and unknowledgeable staff

Terrible service when collecting a parcel that nearly left me without being able to collect all of my parcels, and random customers helping me try to figure it out. The woman in the shop on Princes Street in Exeter needs training and basic customer service skills. After scanning 2 of my codes, she said the second didn't work, but I said it may work for one of the other parcels. I had 4 to collect. She would only scan for the one in her hand, so I had to guess which code related to that particular one. I was trying to explain that I didn't know which code related to which parcel and asked if the code I'd given her would work with one of my others on the floor, but she refused to check and kept getting me to stand aside to serve other customers. She was very rude and not helpful at all. Basically said she'd spent to much time with me and already scanned loads of codes, which was her fault as I kept having to guess which one she had in her hand! Absolutely diabolical and will be changing my settings to be removed from delivery here. And certainly won't be buying anything from the store any longer.

Useful
Share
GM

Nice people …

Got store in holytown staff are kind helpful and very happy great service

Useful
Share
PC

The store in Stroud

The store in Stroud The worst service iv ever received arrogance is an understatement

Useful
Share
S

Discrimintary practices and miserable staff

Would say some premier stores are indeed breaking the law , the one in Magdalen road exeter , is not fit for purposes as it openly excludes disable people in wheel chairs , the aisles are too thin , no ramp or even enough room for any one to get past, staff at till miserable even when ask how are you didnt respond , except to check if something was indeed by one get one free wont be going back as the premier inn nearer me have better friendly staff. So in conclusion they do not seem to want or allow disabled peole in wheel chair in there store and only a matter of time before that shop is sued .

Useful
Share
ES

You’re taking a big risk if you order…

You’re taking a big risk if you order from this company. They were difficult to get a response from and would not follow through with actions promised. You’ll likely be left holding the bag.

Useful
Share
FG

Great Customer service

Great Customer service

Useful
Share
GW

I ordered water shoes

I ordered water shoes. Took weeks to arrive. Junky, too small, constant run around. No refund available. All words no actions! A Chinese rip off. Too bad. Never again. You want to get ripped off order something.

Useful
Share
dv

If there were zero stars

If there were zero stars, I would check that. The product I purchased (Mineral Mug) is defective, these cups will spill contents, as the bottoms are domed, and rock on a tabletop. Additionally, they use EXTREMELY false advertising. They market these as "mugs" but they are somewhere between the size of an espresso cup and a regular coffee cup. When I tried to return, they said I had to pay for the shipping... to China, which will cost more than the purchase price. This is a HUGE SCAM, as evidenced by their average 1-star review. I wish there was a legal avenue to hold them accountable.

Useful
Share
Previous123•••22Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.