Premier Stores
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Terrible service and unknowledgeable staff
Terrible service when collecting a parcel that nearly left me without being able to collect all of my parcels, and random customers helping me try to figure it out. The woman in the shop on Princes Street in Exeter needs training and basic customer service skills. After scanning 2 of my codes, she said the second didn't work, but I said it may work for one of the other parcels. I had 4 to collect. She would only scan for the one in her hand, so I had to guess which code related to that particular one. I was trying to explain that I didn't know which code related to which parcel and asked if the code I'd given her would work with one of my others on the floor, but she refused to check and kept getting me to stand aside to serve other customers. She was very rude and not helpful at all. Basically said she'd spent to much time with me and already scanned loads of codes, which was her fault as I kept having to guess which one she had in her hand! Absolutely diabolical and will be changing my settings to be removed from delivery here. And certainly won't be buying anything from the store any longer.