My order is taking forever to arrive…
My order is taking forever to arrive getting different despatch dates had I know I would not have placed an order I await in hope it will arrive eventually,,,

PlayPaw is a review platform based in the UK that focuses on the finance and insurance sectors. The company provides a space for consumers to share their experiences and opinions regarding various financial products and services. By facilitating honest feedback, PlayPaw aims to help potential customers make informed decisions when choosing financial service providers. The target audience for PlayPaw includes individuals seeking reliable information on financial institutions, insurance companies, and associated products. By offering user-generated reviews, the platform helps consumers navigate the complexities of finance and insurance, promoting transparency and trust within the industry. Through its services, PlayPaw contributes to a more informed marketplace, allowing users to assess the credibility of financial services based on peer insights.
PlayPaw receives high praise for its excellent customer service and quality products, with many reviewers highlighting the effectiveness of items like harnesses and anti-vomiting bowls. Customers appreciate the easy online ordering process and prompt communication, often noting successful exchanges and quick delivery.
However, some consumers express frustration with order delays and issues with specific products, such as a poorly designed backpack that lacked support. A few negative experiences mention complications with refunds and shipping, which detracts from the overall satisfaction. Despite these complaints, the majority of feedback remains overwhelmingly positive, showcasing PlayPaw as a reliable choice for pet owners. Overall, the sentiment is largely favorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2023.
| Month | Average | Reviews |
|---|---|---|
| Dec 22 | 4.8 | 14 |
| Jan 23 | 4.3 | 10 |
| Feb 23 | — | 0 |
| Mar 23 | 4.3 | 8 |
| Apr 23 | 4.3 | 6 |
| May 23 | 5.0 | 6 |
| Jun 23 | — | 0 |
| Jul 23 | — | 0 |
| Aug 23 | 5.0 | 2 |
| Sep 23 | — | 0 |
| Oct 23 | — | 0 |
| Nov 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great customer service and delivery”
“When asking for a refund they gave me a voucher code for the same price yet I wasn't about to get the same product again”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: PlayPaw is #4 of 5 on overall rating in this group. On quality, JustCover Travel Insurance scores higher (5.0 vs 4.3).
60 reviews of PlayPaw. Filter by what matters to you.
My order is taking forever to arrive getting different despatch dates had I know I would not have placed an order I await in hope it will arrive eventually,,,
I ordered a carry backpack for my new puppy on the 4th of October. The tracking for this was non existant and I was emailed about delays. I finally emailed them after 20 days to ask where my order was. I recieved an email saying that it had been delivered and with proof. Royal mail had apparrently put the order in my recycling bin on bin day and of course it went out with the rubbish. I understand through no fault Playpaw this happened, but there was zero tracking available which could have prevented this mishap. I emailed again and asked how this could be resolved and after lengthy exchanges over a period of a week, I was told I could either have a refund or the missing items sent. I opted for the missing items. Its now the 10th Nov and have heard nothing. I chased it 3 days ago and have heard nothing. I honestly don't recommend this company. I am out of pocket and no items.
Quick answers to the questions people ask most.
Yes, PlayPaw is a legitimate company with numerous verified customer reviews, showcasing an overall positive rating. Many customers have praised their products and services, indicating real satisfaction.
No, PlayPaw is not considered a scam. The majority of reviews reflect positive experiences, and customers have noted good communication and service, although some have mentioned delays.
PlayPaw offers a range of pet products, including harnesses, rucksacks, safety belts, and interactive toys. Customers have specifically highlighted the quality and effectiveness of items like the Smart SlitherSnake and anti-vomiting bowls.
PlayPaw accepts various payment methods, including major credit cards and PayPal, ensuring a convenient checkout experience for customers.
PlayPaw has a customer-friendly return policy, allowing exchanges for different sizes or products if they do not meet customer expectations. Many reviews emphasize their efficient handling of exchanges.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
PlayPaw is a review platform based in the UK that focuses on the finance and insurance sectors. The company provides a space for consumers to share their experiences and opinions regarding various financial products and services. By facilitating honest feedback, PlayPaw aims to help potential customers make informed decisions when choosing financial service providers. The target audience for PlayPaw includes individuals seeking reliable information on financial institutions, insurance companies, and associated products. By offering user-generated reviews, the platform helps consumers navigate the complexities of finance and insurance, promoting transparency and trust within the industry. Through its services, PlayPaw contributes to a more informed marketplace, allowing users to assess the credibility of financial services based on peer insights.
This profile hasn't been claimed by the business owner.