Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

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R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

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ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

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S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 331 - 340 of 995 reviews
T

Staff are usually very helpful friendly…

Staff are usually very helpful friendly and offer to help with getting cat litter large bags to car. Not this time the two girls behind the counter were too busy chatting .

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KS

The assistant whose name I can't…

The assistant whose name I can't remember Tieley z??? Was so so helpful, cheerful polite and engaging

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c

Helpful Paige S

Spoke with Paige S, extremely helpful and good understanding on issue

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CG

Staff very helpful and helped me when I…

Staff very helpful and helped me when I had problem with my dogs stomach

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CB

Good product

Good product, competitive price and helpful staff

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TH

Staff very helpful.and poitle and very…

Staff very helpful.and poitle and very knowledgeable @ sittingbourne store

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DD

No problem with ordering but delivery…

No problem with ordering but delivery fell below what I expect. The parcel was damaged and open and left on full view to the road( our door is around the back of the house)

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GB

Love pets at home staff are great

Lovely staff, very helpful and polite. Great service

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F

Customer Service Above & Beyond

Very helpful & helped me with the Pets club app at Rom Valley Way, they go over & beyond at this store

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A

The staff are always ready to help…

The staff are always ready to help friendly and kind hearted

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