Very helpful and friendly
Very helpful and friendly, good communication and service

Peonia Medical is a prominent provider of advanced aesthetics and skin treatments in the UK, with clinics located in Nottingham, Leicester, and London. Founded in 2015 by Dr. Tracy Xu, a qualified cosmetic surgeon with extensive training in plastic surgery, the company offers a comprehensive range of services including cosmetic surgery, skin management, and community aesthetic education. Peonia Medical emphasizes the integration of oriental aesthetic values with UK standards, aiming to deliver high-quality care tailored to individual client needs. The company is particularly noted for its use of the Thermage FLX machine, the only one of its kind in the East Midlands, Yorkshire, and North East areas. Peonia Medical's target market consists of individuals seeking professional and personalized aesthetic treatments, as well as those interested in education related to cosmetic medicine. With a commitment to excellence and rigorous standards, Peonia Medical strives to create a welcoming environment that prioritizes patient care and satisfaction.
Peonia Medical receives overwhelmingly positive feedback from its clients, with many praising the professionalism and expertise of Dr. Tracy Xu and her team.
Reviewers frequently highlight the friendly and informative staff, noting that they provide clear explanations about procedures, which contributes to a comfortable experience. Customers appreciate the fast service and the clean, welcoming environment, often mentioning the effectiveness of treatments like Ellanse injections and Botox. However, a few critical comments suggest concerns about the authenticity of reviews and the clinic's social media presence, with some perceiving a defensive attitude in response to feedback. Despite these minor criticisms, the overall sentiment remains highly favorable, with clients expressing satisfaction and a strong likelihood of recommending the clinic.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 131 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 24 | 4.3 | 4 |
| May 24 | 4.6 | 5 |
| Jun 24 | 5.0 | 5 |
| Jul 24 | 5.0 | 7 |
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 4 |
| Oct 24 | 5.0 | 5 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 131 most recent reviews.
“★★★★★ Amazing experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | +4% | 131 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 145 |
Bottom line: Peonia Medical is #1 of 5 on overall rating in this group.
131 reviews of Peonia Medical. Filter by what matters to you.
Over a year ago
Very helpful and friendly, good communication and service
Over a year ago
I had Elllabse injection by Dr. Tracey Xu and very happy with the result and whole experience. The injection was pain free and smooth which showed Dr. Xu’s skills, professionalism and caring nature. H... See more
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Very helpful and friendly, good communication and service
I had Elllabse injection by Dr. Tracey Xu and very happy with the result and whole experience. The injection was pain free and smooth which showed Dr. Xu’s skills, professionalism and caring nature. Her assistant Scarlet has always been very helpful and friendly. I had injection last year by nurse Anne Marie and her skill was very high too. Amazing experience and result, highly recommended dermatology practice.
Very helpful and polite
★★★★★ Amazing experience! The staff is extremely well-informed about the performance of each type of injectable product, ensuring you get the best results. They are completely transparent about the products used, so you always know exactly what you’ve had. Plus, their friendly and professional manner makes the whole process comfortable and reassuring. Highly recommend!
Got my botox and chin filler done - the staffs explained to me all the details and made me feel better.
I had a pleasent experience with the team at Peonia Medical. They were informative and open about my procedure at my initial consultation and I had no doubts about going ahead with my procedure a few weeks later. The entire team were friendly and relaxed which also helps. I had no concerns about their English proficiency or professionalism which is excellent.
Great treatment experience Comfortable and clean environment The medical team is professional and attentive
I am a regular client of dr.Tracy😂 because I believe skin maintenance is very important.tracy is amazing and very reliable, her assistant Scarlett is very attentive, they providing a great aftercare as well as the treatment .Tracy is the Aesthetic doctor who you can trust, highly recommend.
Dr Tracy is superb. I did a lot of research before my appointment and her credentials are exceptional and I felt very relaxed. At the appointment she made me feel very relaxed, explained everything and took time to ensure I was OK through all the procedure. Thank you .
I had a really fantastic experience with Dr Tracy for some anti-wrinkle injections. As a guy who has never done anything like this before so I was a bit nervous. She was extremely professional, kind, patient, and explained everything in a lot of detail and helped put my mind at ease. She was never pushy, and always let everything be my own decision. The result is extremely effective and also very natural and I couldn’t be happier. The after care is really amazing too, with Scarlett checking in on how I’m feeling, providing info and arranging follow ups. Highly recommended overall
I attended the clinic for the first time (although I had seen Dr Tracy before elsewhere) I was very impressed with the set up. Staff were friendly and my treatment was thoroughly discussed with me and options given. My treatment was carried out efficiently and it was explained to me that if I had any concerns about after care not to hesitate to contact them. Very reassuring. Overall, a very professional organisation offering excellent advice.
Absolutely loved my first experience with Dr Xu! She’s superbly thorough in explaining everything, and I had plenty of doubts regarding my concern. She gave her assessment of what actually would be most beneficial for me (and not what I thought it was!) and was of the policy of less is more, which I HIGHLY appreciate! I’m so glad to have done my research online and to have found her, as the difference in my nasolabial fold (what mostly bothers me) is insane - but she didn’t touch it! We actually did filling right at the edges of my nose, as I’m losing volume loss that is more bone than fat/muscle due to ageing. Her treatment plan involves other visits to do some skin treatments and filler in very small doses in specific areas, and I’m excited to see what the results will be!
It was very good
Excellent service and extremely professional. Dr Tracy is amazing!
Excellent, every thing was explained fully and the work carried out was brilliant. Very happy
Very friendly and dr Tracy was extremely professional. I have only just had the treatment but l will give an update soon
Had my second CO2 laser treatment a week ago. The numbing cream makes it comfortable. Apart from a little itching there is no discomfort in the down time. After care instructions are great and I should be able to go out tomorrow. Results are looking good.
Following a consultation with Dr Tracy, I had a subcision treatment undertaken to treat acne scars. Ahead of the treatment day, Scarlett was super helpful and communicative both on the phone and over WhatsApp. Scarlett was very friendly, knowledgable and responsive, and that extended to when we met in person. Dr Tracy is lovely as well. Really puts you at ease, talks you through everything, has a good sense of humour and most importantly, gives off a real professional confidence. You have to be careful who you choose to trust with your face(!!) but I always felt in great hands. Can’t say enough good things about her. The after care was clear (given both verbally at the clinic and after on email) and I guess the biggest compliment I can pay, is that I felt truly at ease, looked after, and most importantly, cared for. Overall - a great experience leading up to, and including treatment day. I wouldn’t hesitate to recommend!
Doctor Xu is patient, knowledgeable and highly skilled, which will put you at ease even though the procedure entails a lot of complexity, and could make people nervous. I was very happy with the process, and outcome, would not hesitate to recommend her to friends or family.
Peonia Medical is a prominent provider of advanced aesthetics and skin treatments in the UK, with clinics located in Nottingham, Leicester, and London. Founded in 2015 by Dr. Tracy Xu, a qualified cosmetic surgeon with extensive training in plastic surgery, the company offers a comprehensive range of services including cosmetic surgery, skin management, and community aesthetic education. Peonia Medical emphasizes the integration of oriental aesthetic values with UK standards, aiming to deliver high-quality care tailored to individual client needs. The company is particularly noted for its use of the Thermage FLX machine, the only one of its kind in the East Midlands, Yorkshire, and North East areas. Peonia Medical's target market consists of individuals seeking professional and personalized aesthetic treatments, as well as those interested in education related to cosmetic medicine. With a commitment to excellence and rigorous standards, Peonia Medical strives to create a welcoming environment that prioritizes patient care and satisfaction.
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