PCO Rentals is a car hire and rental service based in London, specializing in providing vehicles for ride-sharing platforms. The company offers a diverse fleet that includes electric, hybrid, plug-in hybrid, and wheelchair-accessible vehicles, catering to the needs of both individual drivers and fleet operators. PCO Rentals is dedicated to ensuring a hassle-free rental experience with flexible contracts and no hidden charges, making it an attractive option for those seeking affordable transportation solutions. Targeting both new and experienced drivers in the rideshare industry, PCO Rentals provides essential services such as vehicle servicing, maintenance, and licensing support. Customers can easily book their vehicles online or by phone, and first-time renters can benefit from discounted rates on select vehicles. With a commitment to customer satisfaction and a focus on efficient, eco-friendly options, PCO Rentals aims to meet the evolving demands of the car rental market in London and other areas across the UK.
PCO Rentals presents a mixed picture based on customer reviews. Many consumers praise the company for its helpful and friendly staff, with several long-term customers highlighting excellent service and fair treatment.
Positive experiences include quick resolutions to issues and full deposit refunds, showcasing a commitment to customer satisfaction. However, a significant number of reviewers express dissatisfaction, citing unprofessionalism and poor vehicle conditions. Complaints about hidden fees, high deposits, and the overall quality of the cars are prevalent, with some customers labeling the company as a scam. While some appreciate the service, the negative feedback regarding vehicle maintenance and customer service practices raises concerns. Overall, PCO Rentals has both loyal supporters and critical detractors, reflecting a divided sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 22 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 22 most recent reviews.
“Been with PCO Rentals for over 5 years”
“I was really happy at beginning when they offered me 25% off for six week but later on I realised they are taking tha...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | — | 22 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 1.1 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 1.3 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | — | — | 998 |
Bottom line: PCO Rentals is #5 of 5 on overall rating in this group. On service, GO Rentals New Zealand scores higher (4.9 vs 3.7).
22 reviews of PCO Rentals. Filter by what matters to you.
Been with PCO Rentals for over 5 years.
I have been with this company for 7 years! I cannot recommend them enough. What I appreciate the most is that they see each driver as an individual person. I have been treated exceptionally well during my time with them. They have always, without fail, been personable, kind, helpful, and accommodating to my personal needs. This is what makes them stand out compared to other pco rental companies. They have also helped and guided me in situations where it wasn’t even part of their job description! The staff are second to none. Speedy and efficient. Thank you! xxxxx
Excellent service 👍. New driver promotion saved me lots of money. 2015 Prius for £150 with all inclusive for 6 weeks. I ended up keeping the car for 12 weeks. Helped me to upload the documents to Uber and explained everything properly. Highly recommended. Thanks team.
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 50% are 1–2★.
Excellent people to work with Made my experience very easy
I had very good experience with PCO rental, I returned the vehicle nice and clean they refund my deposit in full. Very helpful staff I highly recommend this company for PCO rent a car.
I have worked for many companies, however I couldn’t find genuinely helpful people like PCOrent team. The car I have rented wasn’t that good, but there is maintenance every time I needed also it is my choice to keep that car. Thank you so much for the pleasant time I had with you guys. THE BEST COMPANY!!!
I found PCO Rentals very helpful. I had a few issues with a vehicle at the start, but very quick to resolve it, and I felt they went out of there way to help me. They quickly swapped my vehicle for another and refunded me a weeks rental costs. I’m still renting a car from PCO Rentals and will continue doing so. I would highly recommend this company for renting a PCO vehicle.
I have been reading this rewievs and i was surprised ......i had twice cars rented for 3 -4 months from them never had any issues .......not with mileage cap not with refund off my deposit .....i have paid always 20 pounds extra for a full waiver which is basicly covers everything for your peace of mind....happy with them no issues at all
I have been with them about year now(rented Toyota prius) literally I didn't had any issue with them Now I am selected Nissan leaf rent to buy scheme with them. Note- Daniella you are simply amazing!!!!!!!!!!
Thanks Martin! You are an absolute champion. Saved my life this week! Very helpfull, just be nice and they will go out of their way to help you. Aditional thx to Martina Daniella and John.
PCO Rentals is a car hire and rental service based in London, specializing in providing vehicles for ride-sharing platforms. The company offers a diverse fleet that includes electric, hybrid, plug-in hybrid, and wheelchair-accessible vehicles, catering to the needs of both individual drivers and fleet operators. PCO Rentals is dedicated to ensuring a hassle-free rental experience with flexible contracts and no hidden charges, making it an attractive option for those seeking affordable transportation solutions. Targeting both new and experienced drivers in the rideshare industry, PCO Rentals provides essential services such as vehicle servicing, maintenance, and licensing support. Customers can easily book their vehicles online or by phone, and first-time renters can benefit from discounted rates on select vehicles. With a commitment to customer satisfaction and a focus on efficient, eco-friendly options, PCO Rentals aims to meet the evolving demands of the car rental market in London and other areas across the UK.
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