Great Service.
They were so easy to talk to and everything got sorted out fast amazing service.

PayPlan is a financial services company specializing in providing free debt help and advice to individuals seeking to manage their financial obligations more effectively. The company assists clients in consolidating their monthly debt payments and offers support to halt creditor actions, allowing customers to regain control over their finances. PayPlan is designed to cater to a diverse range of individuals facing various debt challenges, offering tailored solutions based on their unique circumstances. Through a user-friendly platform, PayPlan guides clients through the process of assessing their financial situation and exploring suitable debt relief options. The company's dedicated team is available for assistance during business hours, ensuring that customers can access the help they need at their convenience. By partnering with trusted organizations like MoneyHelper, PayPlan enhances its credibility as a reliable resource for those seeking debt solutions and financial advice.
PayPlan receives high praise from customers for its compassionate and helpful approach to debt management, with many reviewers expressing gratitude for the support they received. People appreciate the friendly and efficient staff, who are noted for their understanding and clear communication throughout the debt relief process.
Reviewers frequently mention how easy it is to set up payment plans and the peace of mind that comes from working with PayPlan. However, some customers voice concerns about slow response times, indicating that communication could be improved, particularly for existing clients seeking assistance. Despite these issues, the overall sentiment remains overwhelmingly positive, with many recommending PayPlan as a reliable resource for those in financial distress.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.2 | 11 |
| Jun 25 | 4.4 | 12 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | 4.7 | 14 |
| Sep 25 | 4.7 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“5 stars, PayPlan are compassionate with individual requirements, they are extremely helpful and their main priority i...”
“I am an existing client and have had to resort to leaving a review in order to get some sort of reply from you, if at...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: PayPlan is #4 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.6).
60 reviews of PayPlan. Filter by what matters to you.
They were so easy to talk to and everything got sorted out fast amazing service.
An absolute godsend. I spoke to a lovely debt advisor, Laura, who really listened and understood. She took her time to go through everything without any stress and made me feel at ease. I’ve struggled with my mental health and found it really difficult to reach out for help, but I’m so glad I finally took that first step. For the first time in a long while, I feel clarity and peace of mind. I can’t thank PayPlan enough.
Great help would definitely recommend if needing help with With debt
I have recently been diagnosed ADHD/ASD plus other chronic illnesses. I had lost track of my finances and for numerous reasons got myself into debt I couldn't manage. Lauren from Payplan was empathetic and compassionate about my circumstances. Went through all my finances with me and worked out a debt management plan. Due to my nature,still very anxious about the process but if all goes smoothly their help and support will make a huge difference to my life.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Due to a change in circumstances I contacted via WhatsApp to discuss an amendment to my payment. Due to my ADHD I really struggle to talk about my finances however Georgia was absolutely amazing, they were patient and understanding and explained everything so I could make an informed decision and also gave me advice on options available to me in the future. Thank you so much you’re possibly the first ever CSA I have ever had a fully positive and understanding/inclusive experience with.
Excellent service, everything clearly explained. Having debt is so stressful I now feel like I can live again with a big cloud over me. Easy to use links and lots of verbal and written information all explained with care.
I would like to express my sincere gratitude to Payplan for helping me put all debts in order. I would really want to express special thanks and appreciation for Rebecca Townwhill who has been amazing taking ownership of my debt issues right up to completion. Massive thank you Rebeccca
I had a debt that was out of control many many years ago, payplan took control and stopped the creditors. I paid back an acceptable monthly amount and have now completed the final payment. Payplan took all the aggressive creditor tactics away and allowed me to get on with my life. This service is amazing, fair and professional. A massive thank you to you all.
Payplan have been amazing, I have been putting off speaking to anyone but from the first phone call they put my mind at ease and have been very helpful. I appreciate it so much. Thank you ❤️ x
I started my journey with Payplan in September 2023 and they have been nothing short of life saving. I am more than halfway through clearing me debt now and I am getting my life back in track thanks to those. Paula has been exceptional and responds to every message I sent within a day. Ricardo has also been amazing. They have made my creditors freeze all the interest and in the next 17 months I'll be debt free and about £400 per month better off. I don't have the words to thank you enough Payplan. And although I'll have no debt in the beer future, I'll forever be in yours
Nathan Woods what a star!! I had a fantastic experience with Nathan today. They were exceptionally kind and considerate, truly listening to everything I shared. They took all my concerns into account and provided tremendous support, leaving me feeling reassured and confident. A really nice person, brilliant at what they do, and a true asset to the company!!
Sharon Anderson- what an absolute star ⭐️ I have a learning disability , which she took on board and just rolled with. Empathetic, concise, literal layman’s terms which is what I needed. Been with PayPlan for 8 months and she’s the first to really comprehend and break info down so I actually get it. Thank you a million times over, I feel at peace , finally 🙏🏻🙌🏻
The person I spoke to was very patient and it felt like she genuinely wanted to help. The solution she suggested has brought a lot of relief and I’m very grateful for her support. Thank you!
I made a review on 24th May 2024 Regarding my plan which I was a bit unsure if the plan was working But I have have to say it is now a year on and the stress pay plan have taken away from me is brilliant. My plan is working well 🙏 thank you pay plan
When I reached out to PayPlan and then received a phone call back, that first person I spoke to was so perfectly matched for what I needed on that first phone call. The caller was non-judgemental, kind, patient and empathetic. They were able to listen and gather all the necessary information. They then passed me onto an advisor who could put all the information together and provide a number of viable solutions. This person, again, was perfect for what I needed. They were so up-beat and positive and also kind and warm. And it made me feel hopeful that everything was going to be okay. I can't thank PayPlan enough for their help. It is literally changing the trajectory of my life and that of my family's.
Sam Clubley was so patient in understanding my worries and gave me a plan which I can afford.He included things like hairdressers , shoe shopping , clothes shopping which I have not even considered for months!! It brought me into tears as I felt for a long time I just can’t afford anything. Soon my plan will start and hoping I can smile again ;)
PayPlan is a financial services company specializing in providing free debt help and advice to individuals seeking to manage their financial obligations more effectively. The company assists clients in consolidating their monthly debt payments and offers support to halt creditor actions, allowing customers to regain control over their finances. PayPlan is designed to cater to a diverse range of individuals facing various debt challenges, offering tailored solutions based on their unique circumstances. Through a user-friendly platform, PayPlan guides clients through the process of assessing their financial situation and exploring suitable debt relief options. The company's dedicated team is available for assistance during business hours, ensuring that customers can access the help they need at their convenience. By partnering with trusted organizations like MoneyHelper, PayPlan enhances its credibility as a reliable resource for those seeking debt solutions and financial advice.
This profile hasn't been claimed by the business owner.