PatPat is an online retailer specializing in family-oriented clothing, particularly focusing on Christmas pajamas, matching family outfits, and children's apparel. The company offers a wide range of products designed to create memorable moments for families, making it a popular choice for those looking to celebrate holidays and special occasions with coordinated outfits. Targeting families with children, PatPat provides a selection of items including character-themed clothing and bamboo fabric options, ensuring comfort and style for kids. With an emphasis on affordability, the company frequently promotes discounts, making it accessible for budget-conscious consumers. PatPat also supports an easy return policy and offers a rewards program, enhancing the shopping experience for its customers.
PatPat receives predominantly positive feedback, with many reviewers praising the quality of their clothing and the exceptional customer service. Customers frequently highlight the fast shipping and attractive designs, expressing satisfaction with their overall shopping experience.
For instance, several reviews commend the quick resolution of return issues and the responsiveness of the support team. However, some consumers report inconsistencies in sizing and quality, with a few expressing frustration over difficulties in returning items. A couple of negative reviews mention that certain products did not meet expectations, describing them as low-quality or poorly made. Despite these concerns, the majority of feedback reflects a strong appreciation for PatPat's offerings and service. Overall, the sentiment is largely positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.3 | 35 |
| Jan 25 | 5.0 | 7 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 3.4 | 7 |
| Aug 25 | 4.7 | 3 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Customer for Life”
“PAT PAT KIDS CLOTHES, PAT PAT CUTE CLOTHES, PAT PAT QUALITY CLOTHES, PAT PAT GREAT PRICE, PAT PAT SHUT UP”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | −7% | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,060 |
Bottom line: PatPat is #4 of 5 on overall rating in this group. On quality, JustCover Travel Insurance scores higher (5.0 vs 4.5).
60 reviews of PatPat. Filter by what matters to you.
It was very easy to order and the variety was broad. I ordered family Christmas PJs for a family in Germany. I know I could have had you ship them but couldn't figure out how to do that so just had them mailed to me and I mailed them. They loved them and I have lovely pictures.
The product quality was outstanding, and the delivery arrived punctually without a single hitch
They took care of my problem in 1 email
I placed an order with plenty of time for my product to show up. There was an issue with shipping (not the company's fault) and my package did not arrive on time. I requested a return/refund and was promptly answered by customer service in a very polite manner. They were kind enough to offer not just a refund, but I was able to keep the product as well, instead of having to deal with the hassle of the return process. The customer service representative went over and above to be polite and interested in the conversation, not just responding because they had to. All in all a very pleasant experience and I will be ordering from PatPat again in the future.
Quick answers to the questions people ask most.
Yes, PatPat is a legitimate company with a strong presence in the finance and insurance category, boasting numerous verified reviews and an overall high customer rating.
No, PatPat is not a scam. Customer feedback indicates a pattern of reliable service and quality products, with many positive reviews about customer support and product delivery.
PatPat specializes in adorable and affordable kids and family clothing, offering a wide selection of stylish designs and matching outfits.
PatPat accepts various payment methods, including credit cards and popular payment services, ensuring a smooth checkout experience for customers.
PatPat has a return policy in place, though some customers have noted challenges with returns. However, many reviews highlight effective customer service that resolves issues quickly.
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I ordered a matching pair for my partner and myself, and was true to colour and size. Postage was also timely than I initially thought. But that is not all: Patpat clothing quality is top-notch. I will be back again. Highly recommend.
My experience with PatPat was one of the best online shopping experiences I had in a long time: 1) The delivery was faster than indicated, 2) with the provided tracking, I always knew where my items were, 3) the clothes were as expected and shown in the photos and 4) customer service was very friendly and efficient.
Best customer service. And quick response!! I love shopping here to match my mini !!!
Excellent customer service
I purchased the PATPET U01 Ultrasonic Pet Behavior Training device and after a few months it stopped working. I contacted PATPET and they were a pleasure to deal with. After confirming (by video) that the device was not working, they sent me a new. Wonderful customer service. I highly recommend PATPET.
One of the best company's by far. I sent out my email about my sons baby shower the day before the Fourth of July. I got a response very quickly wishing me the best and a 15$ off code. Considering every other time I have made a Oder through them I have used my moms account I have also received a 15% off code for being a first time user. Everyone I talked to was super friendly and I will 100 % be ordering from them again
Very positive and responding on return of my product. They immediately resolve the issue and deposit back the money of the specific product. Thank you for valuing your coustomer and ofcourse your product and reputation.
Perfeito perfeito perfeito
We are in love with PatPat. Everything about this brand and staff is A+. Clothing is exciting, fun, fresh and materials are quality. Customer for Life!
Die Kleider waren wunderschön und von der Qualität gut. Der Preis war unschlagbar. Es gibt auch eine tolle Auswahl. Das Beste war aber der Kundenservice. Ich habe bei meiner Rücksendung die Sendungsverfolgungsnummer verloren und PatPat war sehr bemüht, um eine Lösung und hat mir das Geld auch ohne Nachweis zurück erstattet. Wirklich top und super empfehlenswert!!
I really liked Prompt response and grievance redressal and clarity in communication.
PatPat is an online retailer specializing in family-oriented clothing, particularly focusing on Christmas pajamas, matching family outfits, and children's apparel. The company offers a wide range of products designed to create memorable moments for families, making it a popular choice for those looking to celebrate holidays and special occasions with coordinated outfits. Targeting families with children, PatPat provides a selection of items including character-themed clothing and bamboo fabric options, ensuring comfort and style for kids. With an emphasis on affordability, the company frequently promotes discounts, making it accessible for budget-conscious consumers. PatPat also supports an easy return policy and offers a rewards program, enhancing the shopping experience for its customers.
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