ML

Jan 8, 2025

Excellent customer service.

I placed an order with plenty of time for my product to show up. There was an issue with shipping (not the company's fault) and my package did not arrive on time. I requested a return/refund and was promptly answered by customer service in a very polite manner. They were kind enough to offer not just a refund, but I was able to keep the product as well, instead of having to deal with the hassle of the return process. The customer service representative went over and above to be polite and interested in the conversation, not just responding because they had to. All in all a very pleasant experience and I will be ordering from PatPat again in the future.