Review summary

Paramount Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

BS
Robin guided us through our booking…

Robin guided us through our booking process with great knowledge and helped make sure we got the best options for our trip

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Cruise holiday

extremely helpful and provided all the information I needed in a timely manner

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Repeat customers so happy again!

We always book cruises with Paramount, but to be fair Robin is the real reason we book every time with them. Great service and banter and Robin is our go to guy. Istanbul cruise hear we come!

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RP
Andreia was *****

Andreia was excellent. Communicated all the way. Answered all my question and went out of her way to arrange the full package for our cruise in March 2026. Flights from South Africa, transfers and pre-cruise hotel stay. We are looking forward to the cruise.

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Showing 761 - 770 of 996 reviews
P

Very quick/professional and personal…

Very quick/professional and personal service by Andreia.

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c

I was really helped to sort out my travel. very many thanks.

I was really helped

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LT

Great company to book with

From my initial contact to booking the holiday Andreia was excellent . At no point did she push or rush us into booking. She explained everything very clearly and we felt totally at ease with paramount. She is a great ambassador for the company Cheers Les

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SG

Easy to deal with

Easy to deal with, quick at responding and a great price.

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P

Excellent customer service…

Andreia was very patient and helpful and ensured all questions were answered and was able to match price quotes and provided better quotes received from other companies

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JW

Well the lady online was very very…

Well the ladyonline was very very helpful and understanding because I’ve not been on a cruise before and my friend has only been on one . She really did give us lots of help , advice and information

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S

Amazing booking experience provided by…

Amazing booking experience provided by Andreia for my next Virgin Voyages cruise. Highly recommend. Extremely efficient and communicative. I will be using Paramount again and recommending to friends.

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F

Very prompt response

Very prompt response to our initial enquiry and subsequent questions about booking a cruise for a group of 4 (2 cabins). Spoke to Andreia who was able to book our cruise, gave us all relevant information and details, quickly provided documentation via email to confirm and made amendments where there was a minor discrepancy in booking details. Very happy with service and looking forward to our holiday.

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D

Easy to talk to and all requests easily…

Easy to talk to and all requests easily resolved

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C

Deal with 1 person

Deal with 1 person and only 1 person and you get the service that you want,I had perfect service from 1 lady.

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