Review summary

Paramount Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

BS
Robin guided us through our booking…

Robin guided us through our booking process with great knowledge and helped make sure we got the best options for our trip

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Cruise holiday

extremely helpful and provided all the information I needed in a timely manner

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Repeat customers so happy again!

We always book cruises with Paramount, but to be fair Robin is the real reason we book every time with them. Great service and banter and Robin is our go to guy. Istanbul cruise hear we come!

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RP
Andreia was *****

Andreia was excellent. Communicated all the way. Answered all my question and went out of her way to arrange the full package for our cruise in March 2026. Flights from South Africa, transfers and pre-cruise hotel stay. We are looking forward to the cruise.

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All reviews

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Showing 691 - 700 of 996 reviews
J

Fast and efficient and out of normal…

Fast and efficient and out of normal work hours. Excellent service.

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M

Andreia was super nice

Andreia was super nice, truly helpful, very knowledgeable and absolutely kind

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Sw

Another great booking experience

Another great booking experience, mo was fantastic looking around for specific flights we wanted and helping with hotels !! 5 stars

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C

Initial communication was slow but once…

Initial communication was slow but once one to one conversation happened it was fine

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SM

Hassle free when booking with Paramount…

Hassle free when booking with Paramount Cruises, have used them a couple of times, the organisational skills of the team to make enjoying your holiday is key. The booking team are responsive and cater for all your needs, its good to speak to someone who gets back to you straight away and you dont feel like you are dealing with a large call centre but a company who want to do the best for you.

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GE

book it was great no problems Robin…

To book it was great no problems Robin the cruise organiser was very help full will let you know what it’s like when we have been

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KW

Excellent Booking service

Excellent Booking service, as always , Thanks Andreia 👍

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R

Prompt, efficient service.

Prompt, efficient, polite, knowledgeable service.

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Na

Great customer service

We have been dealing with Robin Jones and he has been very helpful and thorough throughout our booking process, and has helped us secure two fantastic cruises with P & O. Can't fault his enthusiasm!

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MC

Mo was a very charming man who dealt…

Mo was a very charming man who dealt with my enquiry professionally, politely and efficiently.

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