Review summary

Paramount Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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BS

Bill Strang

5 out of 5 stars
Robin guided us through our booking…

Robin guided us through our booking process with great knowledge and helped make sure we got the best options for our trip

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JB

Jane Blandford

5 out of 5 stars
Cruise holiday

extremely helpful and provided all the information I needed in a timely manner

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MJ

Mr John Keegan

5 out of 5 stars
Repeat customers so happy again!

We always book cruises with Paramount, but to be fair Robin is the real reason we book every time with them. Great service and banter and Robin is our go to guy. Istanbul cruise hear we come!

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RP

Ron Preston

5 out of 5 stars
Andreia was *****

Andreia was excellent. Communicated all the way. Answered all my question and went out of her way to arrange the full package for our cruise in March 2026. Flights from South Africa, transfers and pre-cruise hotel stay. We are looking forward to the cruise.

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All reviews

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Showing 301 - 310 of 996 reviews
SE

Caitlin and Robin were very helpful

Caitlin and Robin were very helpful

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FB

So lovely to speak to someone so knowledgable

Mo was very friendly helpful but most importantly knew what he was talking about as he had been on a Virgin Cruise 5 times.

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MP

My phone call was answered quickly

My phone call was answered quickly and I was transferred to an agent immediately. Andreia dealt with my enquiry in a very efficient manner and was able to satisfy my requirements quickly and book the Antarctic cruise I wanted.

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MT

Responded very positively.

Responded very positively to all my questions. Prepared to accommodate the changes I required. Easy and simple process.

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AL

Paramount cruises

Tina the sales operator was brilliant booking my cruise at paramount cruises.

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ML

Easy information to follow.Quick…

Easy information to follow.Quick response from Tina

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DH

Straight forward conversation no BS.

Straight forward conversation no BS.

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AD

Excellent customer service

Excellent customer service. Professional respectful. All details given. Excellent communication and very easy to express the needs we have regarding the cruise and flights. Thank you

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MS

Cruise with Explora Journeys…

I booked a cruise with Explora Journeys for August 2025. Early days, of course, but booking our cruise with Paramount was quick, efficient, and very cost-effective.

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S

Initial booking

We contacted Paramount Cruises and spoke to Mikey Kyriakou initially as we were considering a cruise having had to cancel our previous booking with Paramount. On telling Mikey of our requirements and destination, he was very informative and knowledgeable and was able to advise us in many ways on things that we hadn't considered, to arrive at a package that we were happy with. On booking, he made the process relatively easy and explained everything as we went through the process with the addage that if we weren't sure of anything afterwards then he was there personally on the end of the phone if needed. All in all, a good experience with someone who appeared and was genuinely customer focused.

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