Paragon Bank

As ever I found Paragon most helpful. I am 96 year of age and quite hard of hearing - I can only hear in one ear - the other I "manage". The chap I spoke to could not have been more understanding or helpful. Nothing was too much trouble.

No problems at all. Quite happy with ease of use and service.

This is the worst experience I have ever had with a bank. Paragon is threatening to close my LISA after 2 years of being with them because they are unable to accept my proof of residence anymore (it has been the same the whole time but they made up a new rule 2 years in). Conflicting advice given each time I spoke to them on the phone. Most recently, the bank claims they are unable to carry out a simple task of opening a PDF document I sent them via email. I have no words left to describe this incompetence, you would think this is a joke.

Everything is always easy and there is always information of exdactly what has happened.

Great company to deal with.

Paragon had a very good rate. I had enqs re transferring an ISA, and on a phone call, all questions were answered in detail as to how things would progress, and true to their word, it all happened chronologically as they said. Very impressed

I had taken out an ISA with Paragon for the grandchildren. To avoid falling victim to scams Paragon Bank said I could freeze the ISA account and nobody would be able to unlock it without going through security measures. Thinking, Paragon bank operated like other banks, those security measures would be a series of questions that only I would know the answers to, I agreed to the account being locked. However, I had no idea how much misery and money it was going to cost to gain access to the money. After discussing it with the family it was decided the time had arrived to distribute the money between the grandchildren. I telephoned Paragon Bank to unfreeze the account. I needed to send them the following up to date documents... My Passport or exact copy My driving license or exact copy Letter from a professional person identifying me My wife and I haven't had a holiday abroad since the Pandemic, my passport has expired (travelling anywhere is out of the question due to health reasons) and will cost £100 to renew it. I understand from the Post Office, they will send copies of my passport and my license; but it would cost dearly and I have since discovered that my GP charges £25 for non-medical letters and a similar situation exists with other professional persons of my acquaintance. I telephoned Paragon bank, asking if there were other solutions to my dilemma. I was told I did not need a letter from a professional person, but I still needed to send copies of my licence; plus a copy of a recent statement from my regular bank. At 78 years of age and being unfamiliar with modern technology, my son prepared the required documents and emailed them to Paragon. Then on the 1st September I received a letter from Emily Shepherd, customer services at Paragon bank who said... [...] We are unable to verify your ID due to the documents provided not being eligible[...] And I was told to send them again. My son submitted two pictures of my driving licence, front and back and a photocopy of a regular bank statement. I had blacked-out figures as Paragon bank didn't need to see how much money I had in my regular bank. I have shown people the documents submitted and they had no problem identifying me from my driving licence and from the recent regular bank statement: my name, address, account number and sort code. It is understandable that Banks need to be vigilant and to bring about measures to protect itself and its customers from scams. However, I would suggest, Paragon bank has gone too far as its precautions might be alienating customers; either that or Paragon bank are running their own scam, keeping its customer's money out of reach of customers; it seems that way to me. I am sorry I ever put my money into Paragon bank, furthermore, I am sorry I had ever heard of Paragon bank at all. I would never tell my gentle reader what he or she should do but, having read of my experience with this bank. One might not see it as a 'paragon of virtue', more a 'fiend of malevolence' that one might treat like the plague while observing other banks are available. IN RESPONSE TO PARAGON'S REPLY I have heard from your team and we have not proceeded with my issue.

The person we spoke to and. helped us was extremely helpful and very polite.

very efficient in finding out the situation with my b ISA

Good company to have savings with. The online transcations were always clear and without any hitches. Communication was good. Would always consider returning to Paragon.

Great service and helpful agents. The online account access system works well and the customer support agents were friendly, knowledgable and efficient when I had questions about managing multiple ISAs.

Pleased with security , website flows well and a good interest rates, all in all happy

When we were not sure. We phoned and the advise was extremely helpful. He stayed on the phone with us and walked us through the procedure. Nothing was to much trouble. Thank you.

Simple website and very competitive rates

excellent service.

Good communiction as usual and good rates offered.

Good returns on savings with a variety of savings options. The website is easy to navigate. Transactions are completed quickly and accurately. Email communications are as needed and not excessive. Useful email advice on the savings environment more widely.

It is not acceptable, to be informed of an account reaching maturity by one day. Ten days minimum should be given to allow the investor time to decide on options.

The lady responding to my phone call was very helpful.

Having been with Paragon for a while now I can honestly say that they are one of the most effective and reliable companies I have used. Their site is extremely easy to follow and if you have a question you can always talk to a very confident team without having to wait a considerable time to get through. In my opinion best prices, best service, well done Paragon !