Osmio Fusion changed my life!
After using the Osmio Fusion Reverse Osmosis System for six months, I feel confident sharing an honest and impartial review — and in short, this system has completely transformed our daily life.
Having spent a lifetime drinking hard tap water in the South East of England, I never knew what I was missing. The first sip from this dispenser was genuinely revelatory — smooth, clean, and almost silky. It’s no exaggeration to say it feels like a soft kiss from an angel. The taste is so pure that I now find it hard to believe I ever tolerated anything else.
The only downside? Eating out has become a bit more expensive! I simply can't stomach regular tap water anymore and always end up ordering bottled water with my meals. Once you've experienced this level of water quality, there's no going back.
If you're on the fence about investing in a reverse osmosis system, don't hesitate — the Osmio Fusion is a game-changer.
Still waiting for Royal Mail to deliver…
Still waiting for Royal Mail to deliver 24 hour tracked parcel after 7 days with no tracking info after claiming first attempt
Avoid this company.
I bought an RO machine with a built-in water boiler (meant to replace my kettle). Unfortunately, the boiler didn’t reach the advertised temperatures, so I contacted the company to request a refund. I was made to prove the issue myself and had to purchase a thermometer just to show the machine wasn’t performing as claimed.
The company initially approved the return, but later backtracked, claiming that because the machine had been used, I wasn’t entitled to a refund—only an exchange. Thankfully, I bought it through Klarna and have now escalated the case. Honestly, if I hadn’t used Klarna, I don’t know what I would have done.
A terrible experience overall. There are plenty of other companies offering RO filters with better service—if you’re in the same boat, I strongly recommend going with someone else.
Generally I find their customer service…
I recently had a very negative experience with Osmio regarding one of their showerheads. The product itself developed faults within1-2 years of purchase, they dont make clear their warranty period and when I contacted customer service, I was met with dismissive and unhelpful responses.
Instead of offering a reasonable solution like a replacement for the faulty product, they suggested I purchase additional parts at my own expense. When I challenged this, they essentially threatened me with no resolution at all.
This experience, combined with the numerous other negative reviews I've read online, leads me to believe that Osmio has serious issues with both product quality and customer service. Their unprofessional approach and lack of concern for customer satisfaction are deeply concerning.
I would strongly advise against purchasing any products from Osmio. There are plenty of other companies out there that offer better quality, better service, and a genuine commitment to their customers. I suggest any consumers with issues with this company please take it up legally especially if you have sent hundreds of pounds
