Osmio Water
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Disappointing customer service
Having had an osmio for about 3 years I came to change the new filters, one of them is what I would call faulty as it won't go into the machine like the ones I have used before. I messaged osmio and was told to watch a video (I've been using these filters for 3 yrs!) and try again, I can see the problem is too large a head on the filter but they want a video of me putting the filter in. How do you video and put a filter in that takes two hands! Totally disappointed since I have offered to return the faulty filter for a new one.