Osmio Water
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Generally I find their customer service…
I recently had a very negative experience with Osmio regarding one of their showerheads. The product itself developed faults within1-2 years of purchase, they dont make clear their warranty period and when I contacted customer service, I was met with dismissive and unhelpful responses. Instead of offering a reasonable solution like a replacement for the faulty product, they suggested I purchase additional parts at my own expense. When I challenged this, they essentially threatened me with no resolution at all. This experience, combined with the numerous other negative reviews I've read online, leads me to believe that Osmio has serious issues with both product quality and customer service. Their unprofessional approach and lack of concern for customer satisfaction are deeply concerning. I would strongly advise against purchasing any products from Osmio. There are plenty of other companies out there that offer better quality, better service, and a genuine commitment to their customers. I suggest any consumers with issues with this company please take it up legally especially if you have sent hundreds of pounds