Excellent service from start to finish
Excellent service from start to finish. Harry is a great support from the EV team and Matt who fitted the charger was patient and helpful. Love the Cupra too!
Octopus Electric Vehicles
Reviews 100•
4.8
Vehicles & Transportation4.8
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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4.8
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Octopus Electric Vehicles is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
✨
Based on reviews, created with AISee what reviewers are saying
Promising start, patience is now wearing thin
We chose a limited deal on a model that was advertised as being in stock with a short delivery date. The charger has been fitted and we sold our diesel car in preparation for the arrival of our new EV. So far the delivery date has been pushed out three times with no communication from Octopus. We only discover this information by checking the tracker. We have to chase Octopus each time to try and get an explanation and still waiting for a satisfactory one.
Honestly cannot fault this team
Honestly cannot fault this team, from Charlie in Sales to Lydia in after sales, they are just great. Thank you Team. I am one happy customer
Ali Husain - Fantastic customer service
Ali Husain made my experience seamless. Firstly I needed a car quickly due to having no transport, Ali got the wheels moving (pardon the pun) really quickly to the point he was chasing me to reply to emails from the delivery partner to make sure I didn't miss out on an early slot. I then needed help afterwards with my charging credit, he was all over it and made sure to get me an updated code so i could us the public charging network. Thanks so much Ali, keep up the good work!!!
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.octopusev.com
All reviews
100 total • Write a review
Showing 11 - 20 of 96 reviews
NH
the whole thing was seamless from start…
the whole thing was seamless from start to finish. Ali who handled my order was incredibly helpful, replying quickly and clearly to any queries. Delivery was on time and updates were often and informative. I woudl recommend Octopus EV to anyone.
Date of experience: June 30, 2025
MC
The whole process of the EV was…
The whole process of the EV was excellent. Octopus were outstanding in their communication throughout and I would certainly use again.
Date of experience: June 30, 2025
DB
Continuous Support
My POC, Ri, provided me with fantastic communication for the process. Timely updates kept me in the loop and made sure I was fully prepared for the delivery of my vehicle. Even after delivery was complete I still received very personal service which was greatly appreciated. A really pleasant and professional, personal experience.
Date of experience: June 30, 2025
MT
Good Experience
Now had 2 cars with Octopus. Very flexible with the car I wanted, set expectations well and delivered ahead of schedule. Very happy!
Date of experience: June 30, 2025
AM
Easy to choose and order my car with great pre-order and post-order support
Selecting the right car was easy from the portal, allowing me to choose the right model and options. Pricing was clear with a full breakdown of the offer and what was included. Ordering was just a matter of clicks, paperwork followed and was easy to complete and quickly processed. Delivery to my door was arranged but in the end I opted to collect the vehicle myself which gave me the opportunity of driving it home. The car was immaculate when I picked it up from Tesla. Francis at OctopusEV has been on hand to help from order to delivery and whenever I've had a query, has responded quickly and clearly. I had a camping trip booked requiring me to get an additional number plate for my camping trailer and Francis sent the required paperwork for me to do this by return email. I'm very pleased with the car and service provided and would recommend OctopusEV.
Date of experience: June 27, 2025
JS
Top customer service - just as their radio ads say!
The whole process of getting my new EV through Octopus Electric Vehicles has been absolutely seamless! From the initial chat with one of their team to find out more, through the ordering process and keeping me up to date with waiting for delivery of my vehicle. They were polite, available, quick, responsive - everything you would hope and want. Also the process of getting my charger installed at my home was equally as smooth. Would definitely recommend.
Date of experience: June 27, 2025
M
Mike
US
Great service switching to my 2nd EV…
Great service switching over to my 2nd Octopus EV. I was kept well informed of what was happening and both vehicles were delivered and collected as agreed. Everyone I spoke to was really friendly and helpful, particularly the Octopus representative that managed the change over for me.
Date of experience: June 27, 2025
JP
J Petty
US
Five stars to Octopus EV’s!
So pleased we decided to lease an EV from Octopus. A little apprehensive about electric vehicles due to range etc but the car is amazing. Harry Rutland from the EV was amazing. Always there to answer any queries we had and kept us fully updated after we ordered our car. Put us at ease straight away. We find leasing much more convenient for us. A big thumbs up Octopus.
Date of experience: June 27, 2025
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