The Oaks Veterinary Centre is a family-oriented, independent veterinary practice located in South Birmingham. Catering to pet owners in the surrounding areas including Cotteridge, Kings Norton, and Bournville, the center provides a comprehensive range of veterinary services. These services include anesthesia, dental care, ultrasound, and emergency care, as well as nurse clinics for preventative health measures such as weight management and parasite control. With a dedicated team comprising four veterinarians and seven nurses, many of whom have been with the practice for over 20 years, The Oaks Veterinary Centre focuses on delivering personalized and empathetic care for pets. The practice is open Monday through Saturday, offering both scheduled consultations and 24-hour emergency services, ensuring that pet owners have access to essential veterinary care when needed.
Reviewers frequently report negative experiences with The Oaks Veterinary Centre, citing customer pain points more often than praise. Common complaints include rebecca, vets, care, said.
A smaller set of reviewers mention positives such as vets, care, rebecca, oaks. Overall sentiment is predominantly negative based on 35 reviews and an average rating of 2.3 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 35 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 1.0 | 2 |
| Apr 25 | 3.4 | 5 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 35 most recent reviews.
“Amazing professional vets with a team who really care and support animals”
“Rebecca then had the audacity to want payment to put him down”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Services.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.6 out of 5 (poor) | — | 35 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: The Oaks Veterinary Centre is #5 of 5 on overall rating in this group. On value, Internet Reptile scores higher (4.8 vs 2.6).
35 reviews of The Oaks Veterinary Centre. Filter by what matters to you.
Absolutely a shambles of a place Rebecca is very rude .....I would not recommend this vets to anyone ....it's a joke!!!! I should of read all the other reviews before going to them DONT USE THEM!!!!
Awful! Most of staff are friendly but left due to Rebecca. This vet needs to learn some social skills or just how to speak to people. Very rude and uncaring. Now changed vets & MUCH happier
cctv in vet consultation rooms, this sure will encourage vets like Rebecca to follow rules and not cause significant stress to clients,misleading them; lying to them about what they can or can not do. Cameras create evidence and allow RVC or Police to view misconduct from vets who deny this, take licenses off where necessary,those certain vets are taking advantage of Clients.Naming Rebecca, This woman blocked me on email for making a complaint.she was being rudem her secretary Michelle ordered me to ring in explained my phone is in for repairs. Michelle again ordered me to buy a new phone. she undermined me.See told me I will not be getting my Medical notes If I was abusive,Emailed back told her Do not lie to me, I have been throug this before and obtained my medical records for pets for the last 10 years, I know my rights. she behaved immature,mini me of Rebecca.I was rude back told Minnie that both need more training, Learn to listen to Clients concerns or complaints raised through email.Rebecca should retire; she is emotionally unstable; stiff necked. I requested medical records that Rebecca is obliged to hand over via email within 20, I had strong negative energy from her rude reponses, She was not responding to my complaint accused me of having a none genuine complaint. that vet is unfair witch barely gave me a chance This woman will be getting no respect from me. I will be sure to tell trading standards about poor service and misconduct. Not allowed to block clients during a complaint protocol.This woman does not deserve to be a vet if all that has been done during the majority of her career is encouraging clients to sign papers and murderpeoples pet,or tricking you what suits her and is less time consuming for Rebecca.
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Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 66% are 1–2★.
The Oaks Veterinary Centre is a family-oriented, independent veterinary practice located in South Birmingham. Catering to pet owners in the surrounding areas including Cotteridge, Kings Norton, and Bournville, the center provides a comprehensive range of veterinary services. These services include anesthesia, dental care, ultrasound, and emergency care, as well as nurse clinics for preventative health measures such as weight management and parasite control. With a dedicated team comprising four veterinarians and seven nurses, many of whom have been with the practice for over 20 years, The Oaks Veterinary Centre focuses on delivering personalized and empathetic care for pets. The practice is open Monday through Saturday, offering both scheduled consultations and 24-hour emergency services, ensuring that pet owners have access to essential veterinary care when needed.
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