Review summary

Nuffield Health has mixed reviews from customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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JL

Jefimova Ludmila

2 out of 5 stars
I wouldn’t recommend this centre in…

I wouldn’t recommend this centre in Stockley Park for families with children or for anyone considering buying a membership for family use. The soft play area has been broken for several months now, and unfortunately, there are no plans to repair it. There are also very few classes available for children, which is quite disappointing. Additionally, facilities like the sauna, steam room, and jacuzzi are not accessible to anyone under 16, which limits the experience for families. One of the toilet doors has been broken for a long time and still hasn’t been fixed. The cleanliness of the changing rooms is also not up to standard.

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J

John

1 out of 5 stars
Extremely Disappointed

Extremely Disappointed – Unauthorised Payment After Cancellation I cancelled my membership at Nuffield Health Gym Chigwell and received an official confirmation email stating that my final payment would be on 1st July. Despite this, they still charged my account after the cancellation date. This is completely unacceptable and feels like unauthorised billing. I now have to go through the hassle of disputing the payment and trying to get my money back – even though I have clear written confirmation that my membership had ended. If this is how they handle cancellations, I would strongly advise others to think twice before joining. A gym should be professional and trustworthy, not take money from ex-members without permission. Extremely disappointed with how this has been handled.

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KN

Kyle Nuttall

5 out of 5 stars
I lost 2 stone and gained mobility!

Take everything in… I lost 2 stone of weight by listening to the booklet and taking the information in, would highly recommend, Ellis was fantastic!

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OB

Oana Barnett

5 out of 5 stars
Aaron Fowle is my PT and he’s fantastic…

Aaron Fowle is my PT and he’s fantastic - I had been coming to this gym for 3 years and love all the classes and the instructors. I switched to PT when zi decided to do hyrox and saw a lot of change in muscular mass and energy levels. Aaron is a real asset to Nuffield and fitness in general 💪

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Showing 51 - 60 of 996 reviews
PB

Leah on reception is absolutely lovely

Leah on reception is absolutely lovely. So friendly and helpful!!

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M

Great gym, poor physio services

Whilst the gym itself is fantastic and worthy of a 5* rating, the physio service is poor. Having tried to book appointments on two separate occasions as a first time user of the physio service, both times my appointments have been cancelled on the day itself both due to sickness. Whilst I appreciate that everyone gets ill, the fact that this has happened twice, no alternative physio being available and the next available appointment isn't soon, is the problem. I will get another refund and find an alternative.

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BC

I love going to Nuffield …

I love going to Nuffield I go to swim from Monday to Thursday. I don't do the classes as I get enough out of swimming & I have enjoyed going for the last 11yrs I was really disappointed when the jacuzzi closed. The staff are wonderful everyone of them. Vee has done an amazing job bringing the Cafe back how it used to be nearly. She has great idea's for the Cafe trying different ideas. She has been like a breathe of fresh air, having said that, Alison, Abbey, Liz and the others are so helpful and really friendly. Now the club is on with new showers in the men's & ladies.

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J

I love the classes at Nuffield Fulham

I love the classes at Nuffield Fulham, although you need to book as they're very popular and can be busy. There's a good mix of classes including yoga, body-pump and fun aerobic classes. The instructors are high quality and there's a really lovely community of people who frequent the gym, some like me - for many many years!

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AZ

Asked for a high-level quote for…

Asked for a high-level quote for treatment. I made three separate enquiries via their website over five days, but nobody from Nuffield Health has contacted me about pricing or the process. Meanwhile, I received four marketing emails, so clearly they’re able to reach out when they want to. This experience gives a clear impression of how much Nuffield Health values prospective patients—not just their money. If you expect responsive customer service from a private healthcare provider, be aware that you may be disappointed.

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A

Exemplary care

From my first consultation with my surgeon through to discharge post surgery, my care has been exemplary. I have a severe allergy, and the research, time and effort that was put into accommodating me and making everything safe whilst I was a patient was second to none. My care was phenomenal, attention to detail first class and not a grumpy face anywhere in the hospital. My entire patient journey made me feel very privileged to have experienced care of such a high standard. I felt totally secure in the hands of the Nuffield Hospital, Taunton and could not recommend it highly enough, for peace of mind at every level. Well done Nuffield!

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C

James Cutchey who is a personal trainer…

James Cutchey who is a personal trainer at Cambridge has been an enormous help to me. Following an extended hospital stay he has provided me with great framework for strength and balance recovery. He has a great understanding of careful rehab and is excellent at measuring your ability but at the same time showing regular improvement. He has helped get me back on my feet.

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CH

5 star hos

Spotlessly clean. Great staff and excellent care. Delicious food.

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KP

I had wonderful treatment from Mr Khan, however……

I had wonderful treatment from Mr Khan and all the staff at Nuffield, Exeter. However, waiting 4.5hrs, in pain, in a small room and unable to have pain relief was unbearable. I wasn’t allowed to lay on the bed to ease my back pain either ……not a great experience.

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KB

Great hospital with friendly staff.I was made to feel at ease from the…

I was made to feel at ease from the moment I arrived. All the staff were friendly and welcoming. My consultant explained everything about my procedure in a clear and understandable way. The room was clean and comfortable. My procedure went well and the aftercare was great. I only have one negative issue and that is the car park was always full.

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