Great store and customer service
Rang the store about the sizing of a jacket, the lad was very helpful and gave me measurements. Ordered the jacket and it was delivered to me the next day, perfect.
Originals Footwear is an online retailer specializing in a diverse range of footwear products. The company offers various styles, including casual shoes, sneakers, and sandals, catering to a broad customer base that includes fashion-conscious individuals and those seeking comfortable, everyday footwear. By focusing on quality and style, Originals Footwear aims to meet the needs of consumers looking for durable and fashionable options for various occasions. Their website, www.not-addicted.co.uk, serves as a platform where customers can explore their extensive collection, easily navigate through different categories, and make informed purchasing decisions. With a commitment to customer satisfaction, Originals Footwear emphasizes the importance of user reviews and feedback, allowing consumers to share their experiences and contribute to the community of footwear enthusiasts.
Reviewers express a mix of experiences with Originals Footwear, highlighting both positive aspects and significant concerns. On the positive side, some customers appreciate the helpful staff and commend the store's service, noting a particularly positive interaction regarding jacket sizing and prompt delivery.
However, a majority of reviews reflect dissatisfaction, with multiple consumers reporting poor customer service and issues with order fulfillment. Complaints about military boots being of low quality and items arriving improperly packaged are prevalent. The overall sentiment leans negative, as many customers vow never to return due to these service failures.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.6 | 5 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“Customer service very poor, we got an issue with delivery, I have sent them an email but they never came back to me...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.6 out of 5 (poor) | 50 out of 100 | — | 5 | |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
Bottom line: Originals Footwear is #3 of 5 on overall rating in this group.
5 reviews of Originals Footwear. Filter by what matters to you.
Rang the store about the sizing of a jacket, the lad was very helpful and gave me measurements. Ordered the jacket and it was delivered to me the next day, perfect.
Service.. Everything was fine. Kan klart anbefales ;)
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Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 60% are 1–2★.
Originals Footwear is an online retailer specializing in a diverse range of footwear products. The company offers various styles, including casual shoes, sneakers, and sandals, catering to a broad customer base that includes fashion-conscious individuals and those seeking comfortable, everyday footwear. By focusing on quality and style, Originals Footwear aims to meet the needs of consumers looking for durable and fashionable options for various occasions. Their website, www.not-addicted.co.uk, serves as a platform where customers can explore their extensive collection, easily navigate through different categories, and make informed purchasing decisions. With a commitment to customer satisfaction, Originals Footwear emphasizes the importance of user reviews and feedback, allowing consumers to share their experiences and contribute to the community of footwear enthusiasts.
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