Nordea Danmark is a prominent financial institution that offers a wide range of banking and insurance services, catering to both individual and business customers. As an online bank, Nordea provides convenient access to banking solutions, including personal and corporate net banking, investment advice through its digital advisor Nora, and various loan products such as housing loans and electric vehicle financing. The company also emphasizes the importance of financial planning and investment through tools like savings calculators and investment estimators. Targeting both private and corporate clients, Nordea Danmark aims to meet the diverse financial needs of its customers with tailored solutions. The bank supports its users with resources and information related to savings, pensions, and taxation, ensuring that they have the necessary tools to make informed financial decisions. Through its robust online platform and local branches, Nordea strives to enhance the overall banking experience for its clients in Denmark.
Nordea Danmark receives overwhelmingly negative feedback from its customers, with many expressing frustration over poor service and long response times. Reviewers frequently mention the bank's inadequate customer support, citing experiences of waiting days for replies and encountering unhelpful staff.
Complaints about being assigned uninformed advisors and the difficulty of accessing services are common. Some customers describe the bank as a "gidsel bank," feeling restricted in their ability to manage their own finances. However, there are a few positive notes, with some individuals praising specific advisors for their professionalism and personal attention. Despite these isolated positive experiences, the majority sentiment reflects significant dissatisfaction with Nordea's overall service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 1.6 | 35 |
| Sep 25 | 1.8 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Tak til Stine for hurtig og professionel hjælp med banklån og kundeservice for en fremragende oplevelse”
“Ringede gennem appen efter 14 minutter ingen kontakt”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Nordea Danmark is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 1.5).
60 reviews of Nordea Danmark. Filter by what matters to you.
Jeg bliv ringet af Nordea efter de læste min anmeldelse og vi fandt en løsning som jeg håber hjælper og jeg synes det er stadig ærgerligt at man ikke kan se kontonummer på en regning man har betalt og reference nummer mere for det var meget brugbart vis man skal bevise man har betalt til en firma for de kan ikke bruge aktiv id
Nordea Danmark is a prominent financial institution that offers a wide range of banking and insurance services, catering to both individual and business customers. As an online bank, Nordea provides convenient access to banking solutions, including personal and corporate net banking, investment advice through its digital advisor Nora, and various loan products such as housing loans and electric vehicle financing. The company also emphasizes the importance of financial planning and investment through tools like savings calculators and investment estimators. Targeting both private and corporate clients, Nordea Danmark aims to meet the diverse financial needs of its customers with tailored solutions. The bank supports its users with resources and information related to savings, pensions, and taxation, ensuring that they have the necessary tools to make informed financial decisions. Through its robust online platform and local branches, Nordea strives to enhance the overall banking experience for its clients in Denmark.
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