A nightmare
A nightmare. They cheated me out of what I purchased and tried to credit my account a small portion of what they failed to send.

Nihao Jewelry is an online wholesale marketplace specializing in a wide range of trendy jewelry and fashion accessories. The company offers over 400,000 products, including necklaces, bracelets, earrings, and customized jewelry packaging, catering primarily to retailers and individuals looking to purchase in bulk without minimum order requirements. With a focus on affordability, Nihao Jewelry provides factory direct prices and a price match guarantee. The platform is designed to accommodate diverse customer needs, featuring daily new arrivals and exclusive customer management services. Nihao Jewelry emphasizes reliable worldwide shipping options, including DDP Express, which covers U.S. duties. By prioritizing bulk discounts and value-added services, the company positions itself as a comprehensive resource for those seeking fashionable jewelry at competitive prices.
Nihao Jewelry receives high praise from customers for its beautiful products and exceptional service, boasting an impressive average rating of 4.7 out of 5. Many reviewers highlight the quality of the jewelry, with comments about fast shipping and responsive customer support.
People appreciate the timely delivery, often receiving their orders ahead of schedule, and the overall positive shopping experience. However, there are some critical concerns, including allegations of using stolen images from other brands, which raises questions about the company's integrity. Additionally, a few customers report issues with missing items in their orders, although these were addressed by customer service. Overall, Nihao Jewelry is well-regarded for its quality and service, despite some negative feedback regarding order integrity.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 160 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 5.0 | 9 |
| Jun 25 | 4.5 | 75 |
| Jul 25 | 4.7 | 33 |
| Aug 25 | 4.8 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“At first I was hesitant to place an order but olaced it and to my surprise the quality is amazing, prompt responses a...”
“Stolen products from other businesses”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 160 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Nihao Jewelry is #2 of 5 on overall rating in this group.
160 reviews of Nihao Jewelry. Filter by what matters to you.
A nightmare. They cheated me out of what I purchased and tried to credit my account a small portion of what they failed to send.
Commande défectueuse et refus de remboursement J’ai passé une commande importante chez Niha Bijoux / Nihaojewelry. Plusieurs produits sont arrivés endommagés ou inutilisables. Malgré mes réclamations avec preuves à l’appui, le service client refuse de me rembourser totalement, en m’imposant un avoir que je n’ai pas demandé. Pire encore, leurs réponses sont non professionnelles (emoji envoyé à une cliente mécontente). À ce jour, aucune solution concrète, et toujours aucun remboursement de mes frais de port (144 €). J’ai déposé une plainte auprès de la DGCCRF et engagé une réclamation bancaire. ⚠️ Je déconseille vivement ce site. Fuyez ! #nihabijoux #arnaque #litigeclient #nihaojewelry #avisclient
gros retard de colis que je n'ais toujours pas reçu et que je dois travailler avec j'essaie de contactez quelqu'un pour m'aider le service client répond au compte goutte il réponde toutes les 5h et encore j'ai du changer d'adresse de livraisons maintenant mon colis et dans la nature et personne peut me dire comment procéder pourtant c'est pas la première fois que je passe commandes mais pour les litige c'est compliquer en espérant que je serais dédommager de ce gros retards et de cette perte de colis qui et dans la nature valeur plus de 2000€ a l'aide Au moins le service clients aurait été rassurant mais la seul chose qui on pu me dire nous attendons la réponse du conseiller il vous recontactera dans quelques heures il était 19h et la il et 02h07 du matin et soit disant service clients 7/7 24/24 eu je pense pas j'ai attendue toute la nuit un messages personne chui vraiment déçu .
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La qualité des vêtements est plus que médiocre, pas de finitions couture, des fils de partout. Les articles en photo ne correspondent absolument pas à ceux reçus, tissu, couleur, dommage que l'on ne peut pas mettre de photos, y'a de quoi rire ou pleurer. C'est invendable, bon pour la poubelle. Je ne comprends pas ces avis positifs. J'ai fait confiance. Bref si vous ne voulez pas perdre votre argent (pour moi c'est 116 € de commande dans le vent) ...fuyez. Si on pouvait mettre aucune étoile...lamentable
Nihao Jewlry flat out stole $59 usd from me. My second order was NOT delivered, the delivery service LIED I have SECURITY CAMERAS and both Nihao jewelry and goods express ignored me since June 1st. I've made dozens of attempts to get the materials I paid for or a refund. DO NOT ORDER FROM HERE. THEIFS..
This is a scam company never order here, the tracking results shows its delivered by neighbour's but the are fake tracking result ITS A BIG SCAM NEVER BUY HERE YOURE MONEY IS GONE LOSERS OF NIHIAO
Buenas tardes, nunca he comprado en esa tienda, me gustaría saber si es confiable?
Pague más de 120 dolares de envío para que me llegara por avión, jamás me enviaron mi pedido y en atención al cliente se hacen los tontos. No me dan respuesta y se niegan a hacerme un reembolso. Es una estafa todal
Stolen products from other businesses. I contacted them as I found stolen images from another Australian brand on their site. They have a form to report stolen IP which is impossible to submit. I contacted via chat and they said they were sold out so it didn't matter. They refused to remove from the website. Do not purchase as you will not get what you are seeing as the images are stolen from other real businesses. Who knows what they will send? Support the real businesses not this company.
Ordered a watch , the worst watch ive ever seen clasp doesnt open ,crown fell off and automatic doesnt work , disgraceful they credited the money to my account on their website instead of refunding to my card again ,cowboys and con artists stay well clear
I will never in my life order from them again. They take too long to respond back. The shipment alone took over a month. The hassle I have to go through to return is ridiculous. Then they make you pay for the return. I return the item because the quality was trash. I would never recommend them to anyone. Also I live in USA.
Nihao Jewelry is an online wholesale marketplace specializing in a wide range of trendy jewelry and fashion accessories. The company offers over 400,000 products, including necklaces, bracelets, earrings, and customized jewelry packaging, catering primarily to retailers and individuals looking to purchase in bulk without minimum order requirements. With a focus on affordability, Nihao Jewelry provides factory direct prices and a price match guarantee. The platform is designed to accommodate diverse customer needs, featuring daily new arrivals and exclusive customer management services. Nihao Jewelry emphasizes reliable worldwide shipping options, including DDP Express, which covers U.S. duties. By prioritizing bulk discounts and value-added services, the company positions itself as a comprehensive resource for those seeking fashionable jewelry at competitive prices.
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