Newby Teas is a specialty tea company that offers a diverse selection of premium teas sourced from around the world. The company focuses on delivering high-quality loose leaf and bagged teas, catering to tea enthusiasts and consumers seeking authentic flavors and unique blends. With a commitment to quality, Newby Teas emphasizes the use of traditional methods in tea production and packaging. Targeting both individual consumers and businesses, Newby Teas provides a range of products that appeal to tea drinkers of all preferences. Their offerings include classic black, green, and herbal teas, as well as limited edition collections. By prioritizing customer satisfaction and product excellence, Newby Teas aims to enhance the tea-drinking experience for its customers, making it a notable name in the specialty tea market. For more information, visit their website at www.newbyteas.com.
Reviewers express a generally positive sentiment towards Newby Teas, highlighting the exceptional quality of their teas, particularly the Persian Rose and Peppermint varieties, which many describe as the best they've ever tasted. Customers appreciate the craftsmanship and rich history behind the brand, with some praising the outstanding customer service they received.
However, there are notable complaints regarding order fulfillment, as one customer reported never receiving their order despite multiple follow-ups. Additionally, a few reviews mention dissatisfaction with the taste of specific teas, such as the Moroccan mint green tea, which was described as below average. Overall, while Newby Teas excels in product quality and service, issues with order reliability and inconsistent tea flavors have been raised.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 3.8 | 6 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 5.0 | 1 |
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 3.8 out of 5 (good) | 67 out of 100 | — | 6 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 |
Bottom line: Newby Teas is #3 of 5 on overall rating in this group.
6 reviews of Newby Teas. Filter by what matters to you.
Over a year ago
I have been a fan of Newby Teas for a while now! Their dedication to craftsmanship and focus on the history of teas is inspiring. My favourites so far are Persian Rose and the Yunnan Golden bud (in t... See more
Over a year ago
In September 2024, I placed an order for several Earl Grey and Green teas from Newby Teas. However, I never received my order. After numerous emails to their customer service team, they assured me in... See more
Over a year ago
Exceptional customer service! Really impressed! Special thanks to Neringa !
Over a year ago
Having tried so many different types of peppermint tea, I can clearly state that this is the best. Proper lovely oily and peppermint taste. I'm addicted 😋
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 33% are 1–2★.
I have been a fan of Newby Teas for a while now! Their dedication to craftsmanship and focus on the history of teas is inspiring. My favourites so far are Persian Rose and the Yunnan Golden bud (in the bespoke Boutique range). The Boutique is such a beautiful, and calming place to try new teas and have a luxury, knowledgeable experience.
In September 2024, I placed an order for several Earl Grey and Green teas from Newby Teas. However, I never received my order. After numerous emails to their customer service team, they assured me in November that they would expedite the shipment. By December 2024, the teas still hadn’t arrived. The entire experience was awful, they are disorganized and a poorly run company. I sent nuemerous emails that went all ignored that I ended up having to email leadership and post on instagram in the hopes someone would advise what was going on. My order was for 300.00 USD. I had to contact my bank and put in a chargeback as I had made attempts to reach out but no one would write me back. Thankfully, the chargeback allowed me to get my refund in which Newby teas later claimed they refunded me but I do not beleive they would have done this if I hadnt contacted by bank. Newby Teas eventually responded to my emails, but instead of taking responsibility, they provided a laundry list of excuses—blaming the weather, the postal service, and even their lack of inventory. Here’s the thing: if you don’t have inventory, don’t sell the product and take customers’ money. A simple, honest apology and a prompt refund would have been far better than a 3-page "poor me" explanation and excuses. Instead, I received multiple defensive emails from Myara, the Customer Care Manager, trying to justify why, after 4 months, my teas still hadn’t arrived. As a final attempt at reconciliation, they offered me a 30% discount—hardly a resolution after such a frustrating experience. Their inability to operate a business efficiently and their poor customer service are glaring issues. If Newby Teas focused less on excuses and more on accountability and proper service, customers like myself would be far more satisfied.
Exceptional customer service! Really impressed! Special thanks to Neringa !
Having tried so many different types of peppermint tea, I can clearly state that this is the best. Proper lovely oily and peppermint taste. I'm addicted 😋
Living in a country with NO GOOD teas at the moment and was complaining a lot to my friend about it. Last month i received a box with different types of Newby Teas from her as a Birthday gift! Me and my friends are over the moon now! Talking about fav ones: for sure Milky Oolong! That's all times favorite. Very soft and calming flavor and that famous milky aftertaste makes it a perfect couple for any cookies! And also would like to mention: Peppermint, Princess Jasmine and Chamomile! Perfect for ending hard working day while watching episode of Friends :)
Newby Teas is a specialty tea company that offers a diverse selection of premium teas sourced from around the world. The company focuses on delivering high-quality loose leaf and bagged teas, catering to tea enthusiasts and consumers seeking authentic flavors and unique blends. With a commitment to quality, Newby Teas emphasizes the use of traditional methods in tea production and packaging. Targeting both individual consumers and businesses, Newby Teas provides a range of products that appeal to tea drinkers of all preferences. Their offerings include classic black, green, and herbal teas, as well as limited edition collections. By prioritizing customer satisfaction and product excellence, Newby Teas aims to enhance the tea-drinking experience for its customers, making it a notable name in the specialty tea market. For more information, visit their website at www.newbyteas.com.
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