Unpolite service
I visited the Neuhaus shop in Huy today to collect a gift I had received. Unfortunately, the gift didn’t include a date, which led to some confusion. Instead of trying to help, the woman who attended me seemed visibly annoyed and handled the situation with a bad attitude. I expected a more welcoming and professional service, especially from a brand known for its quality and tradition. The chocolates may be excellent, but customer care is just as important — and sadly, it was lacking during my visit.
