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HomeFinance & InsuranceNavy Federal Credit Union Reviews

Navy Federal Credit Union

4.516666666666667 out of 5 stars
4.516666666666667 out of 5 stars
4.5
|Excellent|60 reviews

TrustScore

4.5
4.516666666666667 out of 5 stars
Excellent
5 out of 5 stars
51
4 out of 5 stars
1
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
5
60 reviews in total

Review summary

Navy Federal Credit Union is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

✨
Based on reviews, created with AI

Featured Reviews

4/4 slots
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POPULAR
Steve Moen
Steve Moen
5 out of 5 stars
5/5

NFCU is simply the best

NFCU goes out of their way to be helpful to it's customers. They are far and away the best banking institution I've bee...Read more

0
0
🔥 High engagement
POPULAR
DIANE
DIANE
4 out of 5 stars
4/5

My experience with my equity loan

It took.twi.months to process my equity loan because the roofing company I started with wouldn't submit a bid for the wo...Read more

0
0
🔥 High engagement
POPULAR
CYNTHIA
CYNTHIA
5 out of 5 stars
5/5

Customer Service with a Smile!

It was the most stress free and pleasant experience with the Navy Federal representative. The respect and appreciation w...Read more

0
0
🔥 High engagement
POPULAR
HOWARD
HOWARD
5 out of 5 stars
5/5

First time NFCU HELOC Loan Application

The assigned loan officer provided timely and clear communications about the overall HELOC process. This effort continue...Read more

0
0
🔥 High engagement

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LONNELL ROBINSON
LONNELL ROBINSON
1 reviews
3 months ago
5 out of 5 stars

Well Navy federal is a good bank to…

Well Navy federal is a good bank to have in your corner, because they are very. helpful and they have your best interest at heart. U

Helpful?
WAYNE
WAYNE
1 reviews
3 months ago
5 out of 5 stars

Great customer service and communication!

Great customer service and communication!

Helpful?
RAYMOND
RAYMOND
1 reviews
3 months ago
1 out of 5 stars

I was trying to sign as a co-signer and…

I was trying to sign as a co-signer and was denied. My credit score is around 800 but I got a letter saying there was a problem with it. The only problem I ever had was I filed for bankruptcy in September 1999.

Helpful?
Lambert Fooks
Lambert Fooks
1 reviews
3 months ago
5 out of 5 stars

Best rates in town

Best rates in town, period. Easy processs.

Helpful?
KURT
KURT
1 reviews
3 months ago
5 out of 5 stars

Dependable

I can always depend on Navy Federal Credit Union customer service. Customer service representatives are professional and courteous.. my experience at Navy Federal Credit Union have been trustworthy

Helpful?
DAVID
DAVID
1 reviews
3 months ago
5 out of 5 stars

My loan processor Josh was excellent…

My loan processor Josh was excellent throughout the whole process. I would highly recommend working with him.

Helpful?
Joana
Joana
1 reviews
3 months ago
5 out of 5 stars

Love it!

simple to navigate and easy to read and useful tools

Helpful?

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MICHELLE
MICHELLE
1 reviews
3 months ago
5 out of 5 stars

Easy to work with

Navy Federal Credit Union was easy to work with. They were very thorough about explaining each step and how the prices worked. All questions were answered in a timely manner and all concerns addressed.

Helpful?
NATALIE
NATALIE
1 reviews
3 months ago
5 out of 5 stars

Amazing!

Amazing!! I recommend for anyone needing a VA loan. It was the best experience.

Helpful?
Anne Conwell
Anne Conwell
1 reviews
3 months ago
5 out of 5 stars

Very easy application process and…

Very easy application process and knowledgeable staff when questions arise

Helpful?
Benjie  Rollinson
Benjie Rollinson
1 reviews
3 months ago
5 out of 5 stars

GREAT CREDIT UNION to do business with

GREAT CREDIT UNION to do business with

Helpful?
Roy Bartlett
Roy Bartlett
1 reviews
3 months ago
1 out of 5 stars

Refusal of online deposit

I opened an account and wished to deposit online. I did so signing the back of the check with deposit. It was refused and a specific script was requested which I cannot remember. I am discouraged.

Helpful?
CHRISTOPHER FOX
CHRISTOPHER FOX
1 reviews
3 months ago
5 out of 5 stars

Love the Corpus Christi staff

Love the Corpus Christi branch as no matter who I get assistance from they are always kind and eager to help with your issues.

Helpful?
Anthony
Anthony
1 reviews
3 months ago
3 out of 5 stars

Took way too long

Took way too long. Documents needed had to be submitted multiple times sine the process took so long. Mailed important documents to an address I do not reside at. Had to pay to get them sent back to me.

Helpful?
Faye C
Faye C
1 reviews
3 months ago
2 out of 5 stars

I don"t think my interest rate was …

I don"t think my interest rate was fair. I have a greater than 750 credit score on all three burea's.With no lates. I had to wait until the title arrived to me , but had began to recieve threatening letters regarding providing these documents to them. All corespondence seemed somewhat aggressive in tone.

Helpful?
JEFF C.
JEFF C.
1 reviews
3 months ago
5 out of 5 stars

Excellent from start to finish

From start to finish, the process was smooth and Andrea (processor) was amazing. She was very knowledgeable and responsive. My closer- Jessica was outstanding as well. Oh, the notary was excellent as well!

Helpful?
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Finance & Insurance